About this consultation
All citizens and organisations are welcome to respond to this consultation, this includes, among others:
- national consumer associations and their EU umbrella organisations
- businesses (both SMEs and larger businesses)
- national business organisations and their EU umbrella organisations
- national authorities (the relevant ministries, consumer protection enforcement authorities, sector-specific national regulators and European Consumer Centres (ECCs))
Objective of the consultation
Further to the recently concluded Fitness Check of consumer and marketing law and evaluation of the Consumer Rights Directive, the Commission is seeking stakeholders' views on possible targeted legislative changes in some key EU consumer law directives. The evidence gathered during these assessments points to the following areas where legislative changes may be necessary to further fine-tune the cross-cutting consumer law body:
- providing more transparency on whom consumers conclude contracts with when buying on online platforms (online marketplaces) and whether EU consumer rights are applicable to such contracts
- extension of some consumer rights to contracts for online services where consumers provide data instead of paying with money
- individual redress/remedies for consumers harmed by unfair commercial practices, for example misleading green claims
- more proportionate, effective and deterrent financial penalties to tackle breaches of consumer laws
- simplification of some rules and requirements
The present consultation seeks stakeholders' views on the possible legislative changes listed above.
The Commission also takes this opportunity to seek stakeholders' views on certain issues related to national rules banning doorstep selling.
The Fitness Check report also concluded on the need to consider changes to the rules on misleading and comparative advertising in business-to-business (B2B) relations. The findings of the Fitness Check will therefore inform future action in the area of B2B relations (notably on platform-to-business relations) within the Digital Single Market context - which is hence not covered by the present public consultation.
Moreover, a possible revision of the Injunctions Directive as suggested by the Fitness Check is closely linked to the evaluation of the 2013 Recommendation on collective redress. It will therefore be assessed at a later stage, and falls outside the scope of the present public consultation.
How to submit your response
This consultation is open until 8 October 2017.
You can contribute to this public consultation by filling out the online consultation form (see link further below).
You can reply in any EU official language. You can pause and save your work and continue later. You can download the questionnaire in PDF format before starting to help you with the preparations or discussions within your organisation. You will be able to download an electronic copy of your response.
The consultation consists of a short survey and of an optional, more detailed survey. At the beginning of the short survey, you will be asked to indicate to which respondent category (e.g. consumer, business association, trader) you belong. Subsequently, some survey questions will only be presented for selected respondent categories.
In the interest of transparency, the Commission asks organisations who wish to respond to the public consultations to register in the Transparency Register and subscribing to its Code of Conduct. If you are a registered organisation, please indicate your Register ID number when replying to the online questionnaire. If your organisation is not registered, you can register here. Then you can return to this page and submit your contribution as a registered organisation.
It is important to read the specific privacy statement for information on how your personal data and contribution will be dealt with.
The European Commission will assess, summarise and publish (anonymously or not, as decided by the respondent) the responses.
View the questionnaire
You can access the questionnaire via EUsurvey.
Please note that the type of browser you use may influence the performance of the survey tool.