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European Consumer Centres – 10 years at the service of European consumers


This year marks the 10-year anniversary since the European Commission, together with national governments, established a network of European Consumer Centres (ECC) in all 28 Member States of the European Union, Norway and Iceland.

The ECC-Net promotes the understanding of EU consumers' rights and assists in resolving complaints about purchases made in another country of the network, when travelling or shopping online.

Over the last 10 years, the ECCs received more than 650,000 requests for information about EU consumer rights and assisted about 300,000 consumers. More than two thirds of the complaints received by the ECC-Net are about cross border e-commerce, reflecting the interest of consumers in a well-functioning Digital Single Market. The ECCs are also there to make sure things go right from the start. In fact, many of the complaints were solved in an amicable manner between consumers and traders.

With the help of the ECCs people feel informed about their consumer rights and reassured when buying online across the EU – they know in advance how they are protected if something were to go wrong.

For further information:

  • European Consumer Centres Network
  • 10 years anniversary report pdf (19 MB) Choose translations of the previous link 
  • Infographic ECC-Net 10th anniversary pdf (2 MB) Choose translations of the previous link 
  • Interview with VÄ•ra Jourová, Commissioner for Justice, Consumers and Gender Equality on the ECC Anniversary Report pdf (454 kB) Choose translations of the previous link