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Facebook, Google and Twitter accept to change their terms of services to make them customer-friendly and compliant with EU rules

The Commission together with EU consumer authorities are taking the necessary steps to avoid this and similar situations from happening again in future.

Related topics

Consumer policy

date:  15/02/2018

Today they publish the changes Facebook, Twitter and Google+ made to their terms of services, to align them with the EU consumer protection rules and to ensure the rapid removal of illegal commercial content upon notification.

These changes will benefit more than a quarter billion of EU consumers who use social media. They come as the result of a joint action by national enforcers of the Consumer Protection Cooperation (CPC) Network led by the French authorities and facilitated by the Commission, which started at the end of 2016.


Factsheet - Better social medi...
(190 KB - PDF)