To understand how consumers can be better informed about the content of Terms and Conditions and how their trust in them can be enhanced, the European Commission has carried out a study that provides fresh insights and recommendations on how consumer readership, comprehension and trust in T&Cs can be improved.

The study will inform the ongoing review of EU consumer and marketing law, as it is particularly relevant for the Unfair Contract Terms Directive. It is also relevant for efforts to advance the Digital Single Market, as it points to how consumers' trust in cross-border sellers can be increased.

For more information

Consumer attitudes to terms and conditions - report, factsheet and infographic