eInvoicing Service Desk

The DIGITAL eInvoicing Service Desk offers support to users of any of the DIGITAL eInvoicing services. It is a Single Point of Contact (SPOC) to address questions, incidents, requests and changes reported by the users.  Well-defined processes including early incident detection, structured classification, and synchronised multi-team collaboration resolution of eInvoicing managed services guarantees short-term incident resolution and optimal continuity.

Support Service: 8 am to 6 pm (Normal EC working Days)

Who can use the service?

The DIGITAL eInvoicing Service Desk service is intended for the following types of users:

• eInvoicing service & solution providers: across Member States Public entities: involved in the design, operation, implementation and/or roll-out of eInvoicingPublic entities: across Member States transposition and implementation of the Directive 2014/55/EU on electronic invoicing in public procurement and adaptation of EU and national policies.
• eInvoicing service & solution providers: involved in the design, operation , implementation and/or roll-out of eInvoicingand implementation of eInvoicing systems/solutions compliant with the Directive 2014/55/EU and the European standard on electronic invoicing (EN 16931-1:2017 semantic and CEN/TS 16931-2:2017 syntaxes).
• Suppliers:  Involved in eInvoicing creation, usage and exchange according to national obligations.Initiatives (e.g. funded projects etc.) with relevance to (cross-border) interoperability or involvement in the roll-out of the EU or national policies relating to eInvoicing

Benefits of using the service

The DIGITAL eInvoicing Service Desk service provides additional services, such as:

• Troubleshooting.
• Support database.
• FAQ
• Single Point of Contact (SPOC)

Documentation