Following a strong increase of the number of complaints on car rental issues, the European Commission and national consumer authorities engaged with the five leading car rental companies to address these issues.

Today, the authorities decided to conclude this phase of the enforcement cooperation. They are satisfied with the changes brought by the five industry leaders, Avis, Europcar, Enterprise, Hertz and Sixt, to their commercial practices, which now comply with EU consumer rules. The EU trade association, Leaseurope, which helped set up the action from the industry side, is also developing further their guidelines for the whole car rental sector.

Věra Jourová, EU Commissioner for Justice, Consumers and Gender Equality said: "Today is a great day for European consumers. We worked hard with the car rental companies to guarantee that people across the EU can rent a car and are treated fairly – no matter where in the EU they rent a car. I thank the national consumer authorities for their excellent work and the car rental companies for their cooperation. Consumers across Europe can now enjoy their rights and be better protected."

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Press release