European Consumer Summit 2016

© EU, 2016
The European Commission's Directorate-General for Justice and Consumers hosted the 2016 edition of the European Consumer Summit: "EU consumer law: still fit for purpose? Achievements and challenges", on 17 October 2016 in Brussels.
Charlemagne Building, rue de la Loi 170, B-1000 Brussels, Belgium.
Contact:

European Consumer Summit 2016 banner

Summit in Drawings =>

Over the years, the annual European Consumer Summits have become a valuable occasion to increase awareness concerning consumer policy and a key tool to mainstream consumer interests in key EU policies.

The 2016 Summit was entirely dedicated to the fitness check of EU consumer and marketing law in the framework of Regulatory Fitness and Performance Programme (REFIT). ‘Fitness Check’ is a comprehensive policy evaluation aimed at assessing whether the regulatory framework for a particular policy sector is ‘fit for purpose’.

Consumer policy represents one of the most significate achievements of EU single market and makes a tangible difference in the lives of the European citizens. EU consumer and marketing law guarantees a high level of consumer protection and facilitates cross-border trade in goods and services.

The Fitness Check's objective is to evaluate the functioning of the existing rules and to identify the needs for modernisation, so that EU citizens continue to benefit of a high level of consumer protection and at the same time economic operators, especially SMEs have a clear and fair level-playing field.

At the 2016 Summit, the participants discussed in particular issues around consumer information requirements, the fairness of commercial practices and of contractual terms and ways to enhance the effectiveness of the injunction procedure. Around 450 representatives of national authorities, European institutions, consumer organisations, businesses as well as academics took part in the Summit.

European Commission
Directorate General for Justice & Consumers

Further information on the REFIT

  See also:  Privacy statement pdf

 

PROGRAMME pdf 

European Consumer Summit

'EU consumer and marketing law: still fit for purpose? Achievements and challenges'

17 October 2016

Charlemagne Building, rue de la Loi 170, B-1000 Brussels

Simultaneous interpretation will be provided in EN, FR, DE, ES during the plenary sessions

Morning session chaired by Tiina Astola, Director General, Directorate General for Justice and Consumers, European Commission
Meeting room: Alcide de Gasperi
Moderator: Cathy Smith, SpeakEasy
08:15 – 09:15 Registration and welcome coffee 
09:15 – 10:00

Welcome and opening remarks

  • Tiina Astola, Director General, Directorate General for Justice and Consumers, European Commission
    Speaking points pdf 
  • Evelyne Gebhardt, Member of the European Parliament, Committee on the Internal Market and Consumer Protection (IMCO)
    Speaking points pdf 
  • Martin Siecker, President, Section for the Single Market, Production and Consumption, European Economic and Social Committee (EESC)
    Speaking points pdf 
10:00 – 10:45

Panel discussion "Challenges and perspectives" and Q&A

  • Jacek Barankiewicz, Chair of BusinessEurope Consumer/Marketing Working Group
  • Monique Goyens, Director General, The European Consumer Organisation (BEUC)
  • Luc Hendrickx, Director Enterprise Policy, The European Association of Craft, Small and Medium-sized Enterprises, (UEAPME)
  • Christian Verschueren, Director General, EuroCommerce
  • Jan Zijderveld, Vice-president AIM and President Unilever Europe     
10:45 – 13:30

Workshop 1: Simplifying consumer information requirements pdf 
Meeting room: Alcide de Gasperi

Presentations
- Study supporting the Fitness Check of EU consumer and marketing law pdf  
- Study on the application of the Consumer Rights Directive pdf 

Workshop 2:  Increasing fairness of commercial practices and contract terms pdf 
Meeting room: Lord Jenkins

Presentations
Study supporting the Fitness Check of EU consumer and marketing law - part 1 pdf 
- Study supporting the Fitness Check of EU consumer and marketing law - part 2 pdf 
- Study on efficient proceedings involving consumers pdf 
- Study on consumers' attitudes to Terms and Conditions pdf 

Workshop 3:  Enhancing the effectiveness of the injunction procedure pdf 
Meeting room: Sicco Mansholt

Presentations
- Reforming the injunctions procedure in Sweden pdf 
- The injunctions procedure from a consumer perspective pdf 
- Enhancing the effectiveness of the injunctions procedure pdf 

13:30 –14:45 Lunch buffet hosted by the European Commission
Foyer outside Alcide de Gasperi
Afternoon session chaired by Despina Spanou, Director for Consumers, Directorate General for Justice and Consumers, European Commission
Meeting room: Alcide de Gasperi
Moderator: Cathy Smith, SpeakEasy
14:45-15:00

Key address

Andrus Ansip, Vice-President, Digital Single Market, European Commission

Vice-President Ansip's speech pdf 

15:00 – 15:15

Keynote speech

Věra Jourová, Commissioner, Justice Consumers and Gender Equality, European Commission

Commissioner Jourová's speech pdf 

15:15 – 15:30

Case studies from the ground: Presentations

  • Klaus W. Müller, Director General, Federation of German Consumer Organisations (VZBV)
    Speaking points pdf 
  • Ida Mazzenga, Legal adviser, International affairs, Swedish Consumer Agency
    Presentation pdf 
  • Flavia Cavalero, Federconsumatori, Member of the European Consumers Union (ECU)
  • Kevin Rodler, Director Quality Management, Chief Compliance Officer, DSB, Musikhaus Thomann
    Speaking points pdf 
15:30 - 16:15

Reporting from the workshops and Q&A

16:15 –17:00

High-level panel discussion "Towards a clear, stable and robust regulatory framework to boost consumer trust and sustainable growth" and Q&A

  • Per Bolund, Minister for Financial Markets and Consumer Affairs, Deputy Minister for Finance, Sweden
    Speaking points pdf 
  • Gerd Billen, State Secretary, Federal Ministry of Justice and Consumer Protection, Germany
  • Rastislav Chovanec, State Secretary of the Ministry of Economy of the Slovak Republic
  • Theresa Griffin, Member of the European Parliament, Committee on Industry, Research and Energy (ITRE)
  • Jean-Eric Paquet, Deputy Secretary General, European Commission
17:00 – 17:15

Closing speech

Vicky Ford, Member of the European Parliament, Chair of the Committee on the Internal Market and Consumer Protection (IMCO)

Speaking points pdf 

17:15 – 17:30

Conclusions

Despina Spanou, Director for Consumers, Directorate General for Justice and Consumers, European Commission

 

Summit in drawings
Click on the image to view them in full size! Part 1 3Mb and part 2 is 7.7 Mb