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Commission proposes modern digital contract rules


Delivering on its Digital Single Market strategy, the Commission today presents two proposals to better protect consumers who shop online across the EU and help businesses expand their online sales.

One of the Digital Market Strategy's pillars is to ensure better access for consumers and businesses to online goods and services across Europe. E-commerce is growing, but its full potential remains untapped both for businesses and consumers in Europe: only 12% of EU retailers sell online to consumers in other EU countries, while three times as many (37%) do so within their own country. Similarly, only 15% of consumers purchase online from another EU country, while roughly three times as many (44%) do so from their own country.

The Commission today adopted two proposals: one on the supply of digital content (e.g. streaming music) and one on the online sale of goods (e.g. buying clothes online). The two proposals will tackle the main obstacles to cross-border e-commerce in the EU: legal fragmentation in the area of consumer contract law and resulting high costs for businesses – especially SMEs- and low consumer trust when buying online from another country.

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