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Commissioner Věra Jourová launches two information campaigns in Prague

24-04-2015

Věra Jourová, Commissioner for Justice, Consumers and Gender Equality, launches today (24/04/2015), in Prague, two information campaigns: on consumer rights and on consumer credit.

The purpose of the two campaigns is to make consumers aware of their rights and increase their confidence to use them.

What happens if you buy a product and you're not satisfied with it? What if you would like to buy a car and need a credit for it? Knowing your rights will help you deal with situations such as these. The two campaigns explain, among others, that you have the right to return goods purchased online within 14 days and give information on the rights consumers have when they take out credit. They also highlight organisations that consumers can contact in case of problems, such as the European Consumer Centres.

Consumer policy has been a part of the Commission's work for half a century and is still at the heart of the work done at EU level. Almost all policies have an important consumer dimension: energy, telecommunications, transport, financial services or even chemicals and medical products.

Consumers play a key role in economic growth and it is important that they make informed choices. Consumer policy can make a difference in people's everyday lives, but only if they know and use their rights.

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