skip to main content
Newsroom

Overview    News

PayPal commits to amending terms & conditions to fully comply with EU consumer rules

PayPal has committed to enhancing the transparency and clarity of its terms and conditions for consumers following a dialogue with the European Commission and national consumer authorities. Coordinated by the Consumer Protection Cooperation Network (CPC), PayPal has agreed to address concerns raised by authorities, making changes to its User Agreement. The commitments include clarifying clauses for consumers and businesses, eliminating provisions requiring consumers to verify legal compliance, and ensuring consumers understand their rights in disputes.

date:  21/12/2023

The changes will be communicated to users on February 21, 2024, and implemented on May 28, 2024. The CPC will monitor and enforce compliance.