EU passenger rights

If things do not go as planned and a flight, international train or coach journey is delayed by several hours, EU rules entitle passengers to appropriate compensation depending on the nature of the delay. This may simply be meals and refreshments and financial compensation, but if the delay means an overnight stay, those affected are entitled to accommodation as well. Before travelling, passengers can check how to claim rights at airports, ports and bus stations across Europe, or download the application for smartphones (available for Google Android, iPhone and Windows Phone). For details of exactly what is covered and for exceptions see here. If operators fail to address complaints then travellers can take this up with the relevant national enforcement authority – contact points here.

Passengers with reduced mobility also have EU-wide rights, including assistance free of charge. Details and guidance set out here.

For new rights for package travellers, see Picture of the Week below.