About the event

How best to deliver public services more efficiently, while broadening inclusion both in access to services and in participation in democratic functions? Redesigning the framework for such interactions and understanding how public service delivery can be challenged and modernised using digital technologies, raises democratic, economic and technical questions. 

Some of them will be tackled during the conference ''Public Sector Transformation: Integrating digital into the delivery of public services in Europe'', organised by Forum Europe on 22 September in Brussels. 

Stephen Quest will be the keynote speaker in the second sessio which will explore what work is currently being undertaken on the ground around Europe as part of the process of transforming public services through the greater integration of digital technologies. 

The conference will use case studies and digital stories from around European member states to animate and bring to life the impact that digital can, and is having, on the delivery of public services. The harnessing of big data, the benefits of open data, open government and open services will all feature, as will discussions on infrastructure, scale, and the role of the citizen via social media, co-creation and collaboration.

The full agenda is available on the conference website here.