How to deliver customer-centred Public Employment Services in the digital age

Discover a new toolkit from the European Network of Public Employment Services (PES Network) that provides a practical guide, with concrete examples, for how PES can use more customer-centred approaches in the delivery of their services. The new PES Network Toolkit on Customer centred service delivery in a digital age was developed with the support of the PES Network, as part of a series of actions undertaken by the Network to assist PES in improving the quality of delivery systems to meet the needs of different client groups. Read more.