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First 100 Days of the new financial System: SUMMA in Numbers

SUMMA has been fully operational since the beginning of the year and has already become the new financial reality for us at the Commission. While users are getting to grips with the new system, operations are running smoothly - what does that mean exactly? Since we're talking about finances, let's have a look at some numbers and figures that reflect SUMMA's functionality.

date:  12/05/2025

2000 USERS. Every day, an average of about 2000 users are connected to our new financial system to perform their daily tasks - and the number is growing. They are all kinds of financial actors - from initiating agents to financial verifiers to authorising officers - who are trained to meet the challenges of getting used to SUMMA. It is a continuous learning process that is essential to ensure a smooth transition and to maximise the potential of the system in their financial operations. 

AROUND 400,000 PAYMENTS. During its first 100 days of operation, SUMMA processed around 400,000 payments, demonstrating its robustness and capacity. These included essential transactions such as EU grants and operational expenses. 

OVER 70 BILLION EUROS. This is the total monetary value of all payments processed by SUMMA in the first 100 days. The first major payment was an impressive €15 billion for agricultural funds on the third working day in January. During its initial days of operation, SUMMA also efficiently managed payroll transactions for all Commission staff. 

MORE THAN 10,000 TICKETS OPENED. In the first 100 days of SUMMA, users submitted 10,179 helpdesk tickets through ServiceNow. Notably, only around 9% of these were bug fixes, while the majority were questions and user-related issues and challenges in adapting to the new system. The helpdesk team is doing an excellent job of managing these requests, providing fast and comprehensive support to ensure a smooth adoption for all users. 

8,580 RESOLVED TICKETS. Of the tickets submitted in the first 100 days, 8,580 were successfully resolved. As part of our commitment to continuous improvement, we encourage users whose tickets have been closed to participate in the SUMMA USM User Satisfaction Survey. By clicking on the link in the resolution email, you can provide valuable feedback and insights that are essential to improving our services and better understanding your needs. The survey is short and takes less than a minute to complete. 

200 TICKETS/DAY IN FEBRUARY. February saw the highest number of helpdesk tickets with an average of 200 tickets per day. This spike highlights the initial challenges faced by users as they began to use SUMMA.  However, as the weeks progressed, there was a noticeable decrease in the number of new tickets, to around 100 tickets per day, indicating that users are beginning to adapt and become more familiar with the system. This trend highlights the importance of ongoing training to help users navigate and use the new financial system effectively.