We propose to improve the quality and usability of online governmental services (eg. filing your taxes online) by using the real world feedback of low skilled adults that use these services. To...
In the E-government action plan there should be a recognition that a digital transition is, besides an efficiency opportunity, a social transition. Some citizens have increasing difficulcy in going...
Citizen-government interaction should be online, as it is the most future proof user friendly and cost effective channel. It should always be possible to do things offline.
The Flemish MAGDA platform has been built without first spending years on a grand design, but has step by step adressed concrete needs of different administrations, citizens and businesses. The EU...
Example would be fining speeding on roads or co-operation in cases of sickness/accidents during holidays. Would this be realistic? What about differences in the legal frameworks between Member States...
Officers within public administrations need new skills and training to adapt local public services to the digital era and to work across sectors within the administrations and across borders.
Why can't we impose "digital-by-default" by law right now? Prioritise resources to laggers in order to get them up to the same level as the front-runners.
