Archive:Postal service statistics - universal service providers
- Data from November 2014, most recent data: Further Eurostat information, Database.
This article takes a look at European postal statistics from 2004 to 2011 covering universal service providers, the companies operating under the universal service obligation. The main priorities for EU policies on postal services include:
- completing the internal market; and
- ensuring efficient, reliable and good-quality service at affordable prices for citizens and enterprises.
Key elements of the EU policy in this area are:
- gradually opening the market to competition;
- guaranteeing access to the universal postal service;
- increasing cost transparency;
- reducing postal reserved areas;
- setting common quality standards for services;
- harmonising technical standards; and
- creating conditions for rapid technological progress.
Main statistical findings
Highlights:
- domestic postal turnover is growing more slowly than gross domestic product (GDP);
- proportion of postal employment is decreasing;
- network access varies considerably across countries;
- number of letters sent per capita is declining in most countries;
- high level of on-time delivery of priority letters;
Domestic postal turnover
In 2011, Belgium had the highest turnover from the domestic postal sector in relation to GDP (0.7 %), followed by Sweden, Austria and Denmark. As in previous years, Bulgaria remains the country with the lowest domestic postal sector turnover to GDP ratio, at 0.05 %. Compared to 2010, the turnover from the domestic postal sector as a proportion of GDP fell for the leading and the following countries. With rare exceptions (Lithuania, Hungary and Slovenia), the 2011 domestic postal sector turnover to GDP ratio was lower than in 2004. However, in Belgium, Croatia, Cyprus, Latvia, Lithuania, Hungary, Poland and Slovenia, turnover from domestic postal services has grown in absolute terms (expressed in current prices) compared to 2004.
Postal employment
In 2011, Hungary had the highest postal services sector proportion of total employment (0.75 %), followed by Finland (0.71 %) and Belgium (0.71). The lowest proportions were in Bulgaria (0.21 %), Greece (0.22 %) and Portugal (0.27 %). Compared to 2004, postal employment in absolute terms and as a proportion of total employment decreased in the majority of countries. This proportion decreased the most, compared to 2004, in Denmark, Sweden and Estonia. However, postal sector employment grew both in absolute terms and as a proportion of total employment in Ireland, Cyprus, Hungary and Slovenia, while in Luxembourg and Slovakia, it increased in absolute terms only. Average productivity in the postal sector (measured in terms of turnover per person employed) varies significantly among countries, ranging from EUR 5 843 in Lithuania to EUR 104 597 in Sweden in 2011.
Network access
Postal items may be deposited by customers for processing in postal services in different physical facilities. These access points include post offices, agencies and outlets, mobile post offices, letter boxes, post office boxes and places at which only stamps can be bought. One measure of access to the network is the number of people served by one post office. This is calculated by dividing the population by the number of post offices.
Number of people served by one post office is an indicator for the network access and it is calculated as the population divided to the number of post offices. In 2011, each post office served on average a little over 4 000 inhabitants in the EU-28. Network access was the highest in Belgium and the Netherlands, with one post office serving 8 012 and 7 529 inhabitants, respectively. The countries with the lowest number of inhabitants served by one post office in 2011 were Cyprus (773 inhabitants per post office) and Czech Republic (812 inhabitants per post office). Compared to 2004, most countries improved their population’s access to the postal network, with the most significant improvements in Germany and Estonia, where the increase of the number of inhabitants served by one post office was 68 percentage points and 46 percentage points, respectively.
Number of letter-post items
In 2011, Germany handled the highest number of letters (14 800 000). However, compared to 2004, the number of letters sent in this country fell by 7 %. In virtually all countries that report the number of letters sent, postal traffic declined, with the biggest decreases observed in Bulgaria (40 % decrease) and Denmark (39 % decrease).
The analysis of postal traffic in relation to population data shows that the highest number of letter-post items sent per capita in 2011 was recorded in Finland (358) and Luxembourg (352), followed by Austria and the Netherlands and Sweden, each with more than 250 items letters sent per capita. In 2011, Bulgaria (7), Romania (18) and Lithuania (25) recorded the lowest number of letters sent per capita.
In all countries except Cyprus, Latvia and Romania, the number of letter-post items handled per capita in 2011 declined, in comparison to 2004.
On-time delivery of priority letters
On-time delivery of priority letters is an indicator of the quality of the postal service, showing the proportion of letters delivered within the time limits set by national performance indicators, out of all letters sent. Due to variations in national performance standards (ranging from one to three working days between the date of posting and the date of delivery to the addressee), and variations in the size of the country, population density, etc., data on the quality of service is not directly comparable across all countries. In 2011, the proportion of priority letters delivered on time (in line with national performance indicators) was above 90 % for the majority of countries. More than 60 % of all priority letters were delivered on time in all countries except Romania, where only 40 % of priority letters were delivered on time.
Data sources and availability
Eurostat collected data on postal services between 2005 and 2014 (last year available is 2011). Eurostat worksed with National Regulatory Authorities (NRAs) in collecting this data. The definitions of variables were discussed and agreed with European postal regulators as part of a project group (Assistance and development of EU statistics") run by the European Committee for Postal Regulation (CERP).
The data presented here cover the companies operating under the universal service obligation (universal service providers). ‘Universal service’ means the set of general requirements to which services such as the mail should be subject throughout the EU. The aim is to ensure that all users have access to high-quality services at an affordable price.
All variables used in this article were collected as part of Eurostat’s EU Postal Survey, based on annual questionnaires covering the universal service providers in the participating countries. These countries are the 28 EU Member States, the Former Yugoslav Republic of Macedonia, Iceland and Norway. Data was provided by the National Regulatory Agency in each country.
Context
The purpose of Community policy in the postal sector is to complete the internal market for postal services and to ensure, through an appropriate regulatory framework, that efficient, reliable and good-quality postal services are available throughout the European Union to all its citizens at affordable prices. The importance of postal services both for the economic prosperity and social well-being and cohesion of the EU make this a priority area for Community action.
The Community framework for EU postal services is set out in Directive 97/67as amended by Directive 2002/39 and as amended by Directive 2008/06 (3rd Postal Directive). The improvement of quality of service, in particular in terms of delivery performance and convenient access are fundamental aspects of the EU postal policy. The Commission monitors and ensures the correct implementation of the regulatory framework and, where appropriate, proposes changes to this framework in order to achieve the Community's postal policy objectives. The above-mentioned directives provide the European legal framework with which the national regulatory authorities are to accelerate and promote the opening of markets.
The process of liberalising the postal services market in the EU was initially set in motion by the Green Paper on the development of the single market for postal services in 1992, as part of the goal to create a European single market. The aim was to get national monopolies to open up to competition in order to make postal services cheaper, faster, more efficient and more innovative, harmonise performance across EU Member States and improve the quality of cross border-services.
The ongoing process of liberalisation has brought about a gradual reduction of reserved postal services. Most of the Member States (Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Netherlands, Portugal, Slovenia, Spain, Sweden and the United Kingdom) should have reached the complete liberalisation of the postal sector as of January 1, 2011, while for the rest of the Member States the deadline is extended as of January 1, 2013.
See also
- Internet and cloud services - statistics on the use by individuals
- Information society statistics at regional level
- Postal and courier services statistics - NACE Rev. 2
Further Eurostat information
Publications
- Postal Services in Europe 2006 - Data in focus 25/2008
- Postal Services in Europe 2005 - Data in focus 12/2007
- Postal Services in Europe 2004 - Data in focus 2/2007
Database
- Postal services (post), see:
- Postal services (post)
- Universal Service Providers (post_ps)
- Employment (post_ps_empn)
- Turnover (post_ps_tur)
- Access points (post_ps_ac)
- Breakdown of letter post services (post_ps_let)
- Prices (post_ps_pri)
- Quality of service (post_ps_qs)
- Universal Service Providers (post_ps)
Methodology / Metadata
- Postal services (ESMS metadata file — post_esms)
Other information
- Postal Directive 97/67 of 15 December 1997 on common rules for the development of the internal market of Community postal services and the improvement of quality of service.
- Postal Directive 2002/39 of 10 June 2002 amending Directive 97/67 with regard to the further opening to competition of Community postal services.
- Postal Directive 2008/06 of 20 February 2008 amending Directive 97/67 with regard to the full accomplishment of the internal market of Community postal services.
External links
[[Category:<Statistical article>|Postal service statistics – universal service providers]]