ICT specialists - statistics on hard-to-fill vacancies in enterprises

Data extracted in June 2025.

Planned article update: June 2027

Highlights

In 2023, 57.5% of EU enterprises that recruited or tried to recruit ICT specialists had difficulties in filling ICT vacancies.

During 2023, 11.44% of EU enterprises provided their ICT specialists with professional training, while 19.36% provided ICT training for other staff.

Enterprises that had hard-to-fill vacancies for ICT specialists 2023 (% of enterprises that recruited/tried to recruit)

This article presents recent statistics on ICT specialists in enterprises. Information and communication technology (ICT) has fast become an integral part of business functioning. Its extensive and intensive use, together with new and more complex technologies emerging and new ways of accessing and using the internet efficiently, creates a continuous demand for skilled ICT specialists and their training to adapt to the increasingly digital and data-intensive business environments.

For the purpose of the survey, Eurostat defines ICT specialists as "workers who have the ability to develop, operate and maintain ICT systems, and for whom ICT constitute the main part of their job". A workforce with ICT specialists’ skills, possessing the potential to maintain and to grow the digital economy, is a key element for a successful digital transformation. In today's companies, specialised ICT skills are essential to the effective use of ICT in business processes (e-business) and commercial transactions that are carried out electronically (e-commerce).

Employment and recruitment of ICT specialists

20.05% of EU enterprises employed ICT specialists in 2024

In 2024, 20.05% of EU enterprises employed ICT specialists. Among the EU countries, Malta (34.11%), Denmark (30.94%), Finland (30.51%) and Ireland (30.28%) presented the highest proportion of enterprises employing ICT specialists. Italy, with 12.44%, reported the lowest ratio of enterprises employing ICT specialists in 2024 (Table 1).

Table 1: ICT specialists in enterprises, 2024
Source: Eurostat (isoc_ske_itspe) and (isoc_ske_itrcrs) and (isoc_ske_itts)

The information and communication sector had, with 76.24% the highest proportion of enterprises employing ICT specialists in 2024. Apart from the enterprises in information and communication activities, the highest percentages of enterprises employing ICT specialists were observed in professional, scientific and technical activities sector (30.89%), electricity, gas, steam, air conditioning and water supply sector (28.8%) and real estate sector (21.94%). With 7.66%, the accommodation and food service activities sector presented the lowest ratio of enterprises employing ICT specialists in 2024 in the EU (Figure 1).

Figure 1: Enterprises employing, recruiting and having hard-to-fill vacancies for ICT specialists, by economic activity, EU, 2024
Source: Eurostat (isoc_ske_itspen2) and (isoc_ske_itrcrn2)

The percentage of large enterprises employing ICT specialists (78.44%) was in 2024 more than 5 times higher than the ratio of small sized enterprises employing ICT specialists (14.04%) (Figure 2).

Figure 2: Enterprises employing, recruiting and having hard-to-fill vacancies for ICT specialists, by size class, EU, 2024
Source: Eurostat (isoc_ske_itspe) and (isoc_ske_itrcrs)

Recruitment and difficulties reported in recruiting ICT specialists

In 2024, 9.55% of EU enterprises reported that, during 2023, they recruited or tried to recruit ICT specialists and 57.5% of these enterprises had difficulties in filling those vacancies. The share of enterprises recruiting or trying to recruit ICT specialists was much higher in information and communication activities (55.96%) than in the rest of the economy (Figure 1). The ratio was substantially higher among large enterprises – 51.87% recruited or tried to recruit ICT specialists in 2023, compared with 6.23% for small enterprises (Figure 2). Among the EU countries, the proportion of enterprises that recruited or tried to recruit ICT specialists in 2023 ranged from 4.48% in Latvia to 18.72% in Malta (Table 1).

Among the enterprises that recruited or tried to recruit ICT specialists, 57.5% reported difficulties in filling vacancies in 2023. In Germany (72.41%) and Czechia (70.47%) more than 70% enterprises that recruited or tried to recruit ICT specialists in 2023, reported difficulties in filling those vacancies. In Malta and Austria the share was also higher than two thirds of enterprises (67.86% and respectively 67.26%). With 30.15%, the lowest ratio in 2023 of enterprises with difficulties in recruiting ICT specialists was observed in Spain (Figure 3).

Figure 3: Enterprises that recruited ICT specialists, with or without difficulties in filling vacancies, 2023
Source: Eurostat (isoc_ske_itrcrs)

With 43.24% the lack of applications was the difficulty for filling ICT specialists’ positions most often faced by enterprises in 2023. Lack of relevant qualifications, high salary expectations and lack of experience were almost equally significant barriers faced by enterprises when filling ICT specialists vacancies and reported by only a slightly lower share of enterprises. In 2023, enterprises that recruited or tried to recruit ICT specialists, faced the same difficulties regardless of their enterprise size (Figure 4).

Figure 4: Enterprises with difficulties in filling vacancies, by type of difficulty and size class, EU, 2023
Source: Eurostat (isoc_ske_itrcrs)

ICT training provided to personnel

One out of five enterprises provided ICT training to persons employed

Training is crucial to enhance or equip employees with new ICT skills. ICT training is relevant for all staff, particularly for ICT specialists, but also for other persons employed, i.e. non-ICT specialists. As shown in Figure 5, 22.29% of EU enterprises provided training to all their staff in order to enhance their ICT related skills in 2023. The ratio reached 72.62% among large enterprises, which was more than four times higher than for small enterprises (17.21%).

Figure 5: Enterprises that provided ICT related training to their persons employed, by size class, EU, 2023
Source: Eurostat (isoc_ske_itts)

In 2023, 11.44% of EU enterprises provided training to ICT specialists to enhance their ICT skills. Among large enterprises, the share of enterprises that provided ICT training to ICT specialists reached 61.41%, while 7.11% of small enterprises provided ICT related training to their ICT specialists (Figure 5).

The proportion of enterprises providing ICT training to their ICT specialists ranged 2.5% of enterprises in accommodation and food service activities to 56.27% in the sector of information and communication. In 2023, 19.36% of EU enterprises also provided ICT training to ‘other persons employed’. In all the economic sectors, except for the sector of information and communication, the share of enterprises providing ICT training to non-specialist staff was higher than the ratio of enterprises providing training to ICT specialists (Figure 6).

Figure 6: Enterprises that provided ICT related training to their persons employed, by economic activity, EU, 2023
Source: Eurostat (isoc_ske_ittn2)

ICT functions performed in enterprises

In 2023, 71.92% of EU enterprises outsourced their ICT functions

In the 2024 survey on ICT usage and e-commerce in enterprises, respondents were asked to report on who mainly performed ICT functions for the enterprise in 2023, own employees or external suppliers. In 2023, in 71.92% of EU enterprises external suppliers performed the ICT functions. In all but one EU countries the majority of enterprises outsourced their ICT functions, with the highest shares recorded in Cyprus (84.53%), the Netherlands (84.27%) and Malta (84.09%). In Latvia and Bulgaria the ratio was the lowest with 48.29% and 51.42% of enterprises respectively outsourcing their ICT functions.

In 2023, in 39.52% of EU enterprises the ICT functions were performed by own employees. Among the countries, the ratio of enterprises fulfilling their ICT functions internally ranged from 21.20% in Italy, to 68.61% for Finland. Latvia was the only EU country where a higher share of enterprises relied on own employees to perform the ICT functions than the share of enterprises outsourcing the ICT functions (Figure 7).

Figure 7: ICT functions performed in enterprises, 2023
Source: Eurostat (isoc_ske_fct)

The share of enterprises outsourcing their ICT functions reached 83.29% among large enterprises, compared with 70.19% for small enterprises in 2023. On the other hand, the disparities between the enterprises of different size classes were much higher when comparing the share of enterprises where own employees performed the ICT functions. While in 87.23% of large enterprises the ICT functions were performed by own employees, this was the case only in 34.44% of small enterprises (Figure 8).

Figure 8: ICT functions performed in enterprises by size class, EU, 2023
Source: Eurostat (isoc_ske_fct)

Source data for tables and graphs

ICT specialists 2024 - data and graphs

Data sources

Source: Data presented in this article are based on the results of the 2024 Community survey on 'ICT usage and e-commerce in enterprises'. Statistics were obtained from surveys in enterprises conducted by National Statistical Authorities in the first months of 2024.

Data in the database are organised according to the survey year. Data on enterprises that employed ICT specialists refer to calendar year 2024. However, data on enterprises that recruited or tried to recruit ICT specialists, had hard-to-fill vacancies and provided training refer to the calendar year 2023.

Data presented in this article may differ from the data in the database on account of updates made after the data extractions used for this article. Data in tables shown as ‘:’ refer to data that are unavailable, unreliable, confidential or not applicable. Unreliable data are included in the calculation of European aggregates.

Sample: In 2024, some 157 000 enterprises, with 10 or more employees or self-employed persons, out of 1.54 million in EU were surveyed. Out of these 1.54 million enterprises, approximately 83% were small enterprises (with 10-49 employees or self-employed persons), 14% medium (50-249 employees or self-employed persons) and 3% large enterprises (250 or more employees or self-employed persons).

Main concepts: The observation statistical unit is the enterprise, as defined in the Regulation (EEC) No 696/1993 of 15 March 1993. The survey covered enterprises with at least 10 employees or self-employed persons. Economic activities correspond to the classification NACE Revision 2. The sectors covered are manufacturing, electricity, gas and steam, water supply, construction, wholesale and retail trades, repair of motor vehicles and motorcycles, transportation and storage, accommodation and food service activities, information and communication, real estate, professional, scientific and technical activities, administrative and support activities and repair of computers and communication equipment.

Context

Competitiveness, innovation and job creation in European industry are being increasingly driven by the use of new information and communication technologies. This needs to be backed up by a workforce that has the knowledge and skills to use these new technologies efficiently. Given the transversal role of digital competences in the economy, a shortage of ICT specialists and workers with advanced ICT skills could hamper Europe’s growth objectives. The European Commission is working on a number of initiatives to boost ICT skills in the workforce. This is part of the Commission’s broader agenda for better skills upgrading, anticipating skills demand and matching skills supply to demand.

The Commission is launching the Digital Skills and Jobs Coalition to develop a large digital talent pool and ensure that individuals and the labour force in Europe are equipped with adequate digital skills.

ICT specialists - statistics on hard-to-fill vacancies in enterprises

Highlights

Enterprises that had hard-to-fill vacancies for ICT specialists 2023 (% of enterprises that recruited/tried to recruit)

Employment and recruitment of ICT specialists

ICT training provided to personnel

ICT functions performed in enterprises

Source data for tables and graphs

Data sources

Context

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