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Overview of ISA Actions

Cluster 'Trusted information exchange'

1.1Improving semantic interoperability in European eGovernment systems

black computer keyboardPromoting semantic interoperability amongst the European Union Member States


When is this action of interest to you?

You work in the area of government metadata management and want to check upon and possibly reuse semantic assets (metadata and/or reference data), understand semantic interoperability requirements, approaches, tools, lessons learnt and case studies. You want to share your own semantic assets.

1.2Improving cross-border access to government data

backup folderAccess to base registries


When is this action of interest to you?

You are a base registry representative and you receive requests to open up your registry to cross-border public services and/or other registries. To respond to these requests, you want to gain insights into how to develop/improve the cross-border interoperability features of your base registry.

You are working for a public service and are in charge of liaising with cross-border base registries to develop new add-on services. You advise your public service organization and the identified cross-border registries on how to become interoperable and/or how to gain interoperability maturity.

1.3Accessing Member State information resources at European level

Catalogue of ServicesCatalogue of Services


When is this action of interest to you?

You are responsible for implementing a catalogue of public services in your country. In some cases you may need to compile information about public services from various authorities. This action will provide some harmonisation of national and European service catalogues that will help European public administrations to understand what is available in other countries and also to access some common tools and data models to describe public services in an interoperable manner. This will help national administrations to link up public services domestically and in future to create a European combined catalogue of public services, a key precondition for building up cross-border services.

1.4EU-wide interoperability of electronic identities

A macro closeup of a computer screen with a username and password text box.ECAS-STORK integration


When is this action of interest to you?

You are a public administration from one of the countries participating in STORK. You want to enable your citizens to use their national electronic identities (eIDs) to gain access to European Commission information systems.

For the European Commission, ECAS-STORK integration is providing a high level of assurance regarding the identity of citizens and furthering EU-wide interoperability of eIDs.

1.5An interoperable solution for electronic identities (eIDs)

finger printSTORK sustainability


When is this action of interest to you?

You are a Member State authority, a European Institution or an agency and you want to comply with the eIDAS regulation obligations by accepting electronic identities from other Member States, so that foreign citizens and business can obtain access to your local electronic services.

This action will provide you with a solution or reference implementation allowing you to connect your services to the EU-wide interoperability platform of electronic identities based on STORK. This action is going to be taken over by the CEF programme.

1.6 – 1.19Developing electronic procurement for Europe

keyboardCIPA - Common Infrastructure for Public Administrations Sustainability (Including PEPPOL) – formerly called "PEPPOL Sustainability"


When is this action of interest to you?

You are a public administration interested in switching to eProcurement and cross-border eProcurement in particular, or a system integrator elaborating an eProcurement approach for public administrations, taking into account the need for Europe-wide interoperability, or a supplier to a public administration looking forward to benefiting from eProcurement.

1.7Promoting interoperable eProcurement across Europe

keyboarde-PRIOR


When is this action of interest to you?

You are a European administration intending to switch to eProcurement or a system integrator working on an eProcurement approach for a European administration. You need to cover the last mile between PEPPOL and your back ­office systems. The e-PRIOR tool, the open-source eProcurement platform, is a free-to-use and will help you connect to the PEPPOL network and deploy eProcurement services while reducing the cost of your investment.

1.8Permitting secure document workflows between EU and national institutions

Illustration showing a gearing mechanism connecting locked electronic devices and a hand unlocking one of them - ©FotoliaTrusted Exchange Platform – e-Trustex


When is this action of interest to you?

You are a European public administration that needs to electronically exchange information with other entities in a secure way. e-TrustEx is a cross-sector, open-source, free-to-use tool that will help you to exchange structured and unstructured documents and to connect to pan-European e-delivery infrastructures with reduced investment.

1.9eSignature tools to support cross-border access to eServices for businesses

Finger pressing ‘verify’ on a keyboard - © iStock TSL and eSignature creation/verification tools


When is this action of interest to you?

You are a public administration or a public service developer and you want to increase the efficiency of your e-services. You want to create and verify e-signatures on the basis of your Trusted List, in a format that is readable and suitable for a cross-border use.

1.10Flexible administrative cooperation platform

IMI logo IMI – the Internal Market Information System


When is this action of interest to you?

You work in a national, regional or local authority, and you need information from an authority in another Member State. IMI helps you to identify that authority and to communicate with it, even if you do not have a common language.

You can exchange information required in order to facilitate the free movement and establishment of citizens and businesses.

1.11Managing and supporting the exchange of information

Lock symbol on screenGENIS – Generic Interoperable Notification Services


When is this action of interest to you?

You are a public administration that exchanges data with other administrations (e.g. Commission and Member State administrations). The format of your structured data (e.g. forms) might change due to changes in legislation and requires the quick and flexible adaptation of the data exchange channels. The history of your data exchanges with other administrations should be accessible to either party. Furthermore, you want to foster system-to-system data exchanges between administrations to reduce extra manual data encoding. GENIS offers you generic components to build information systems that cover these needs.

1.12Reusable tools for information collection

Illustration showing multiple hands raising topped by dialogue boxes - ©FotoliaOpen source software to support the European Citizens' Initiative


When is this action of interest to you?

You are the organizer of a European Citizens’ Initiative and wish to gather statements of support online. In order to do this you have to setup an online collection system that must satisfy certain technical and security requirements and be certified by the competent authorities of a Member State. The open source software ‘Online Collection System for European Citizens’ Initiatives’ meets your needs.

1.13Open Source software for editing legislation

keyboardLEOS – Legislation Editing Open Software


When is this action of interest to you?

You are a member of an organization dealing with the editing or publication of legal texts. You are looking for an easy to use editing tool which provides guidance and quality control for writers. You are struggling with the formalization of legal texts. You are looking for a structured format which would enable automatic processing and interoperability between IT systems.

1.14Development of a new cross-sector information system

A collage of technology related images showing people working with computersSOLVIT – effective problem solving in Europe


When is this action of interest to you?

You are a part of a network dealing with complaints arising from the problems citizens or businesses encounter when going abroad or when involved in cross-border business in the EU in your specific policy area. You could make use of the SOLVIT technology and network in order to solve the complaints you are receiving in a transparent and efficient way.

1.15Making administrative data available for reuse

Magnifying glass over the world map - Europe zoomOpen Government Data


When is this action of interest to you?

You want to check up on and possibly reuse European Commission open data.

1.16Development of optimal interoperability solutions for the establishment of the Common Information Sharing Environment (CISE) for the EU maritime domain

Magnifying glass over the world map - Europe zoomCommon Information Sharing Environment (CISE)


When is this action of interest to you?

You are a European public administration that wants effective implementation and enforcement of the EU legislation in the fields of maritime safety and security, border control and fisheries control, customs and environment. You would like to have access to cross-sector and cross-border data related to maritime operations and avoid duplication of data collection.

You are working in industry and you would participate in developing appropriate interoperability standards, enhance competitiveness and demand for surveillance capabilities.

1.17Improving the cross-border exchange of spatial information

black computer keyboardA Reusable INSPIRE Reference Platform


When is this action of interest to you?

You are working in a European public administration or in industry. This action will help to increase interoperability among public authorities by supporting the implementation of a European spatial data infrastructure, including the creation of reusable tools.

1.18Federated Authorisation Across European Public Administrations

Magnifying glass over the world map - Europe zoom Common Services


When is this action of interest to you?

You have a role or function as an official within a European public administration. You need to access a secure European Commission web site while being recognised as having the particular role or function given by your administration. This action will extend the existing EC electronic identification through ECAS-STORK (European Commission Authentication Service integrated with Secure idenTity acrOss boRders linKed) by complementing your identity with authorisation information assigned by your home country, such as your position in a public administration on behalf of which you are entitled to act.

1.20Information exchange between the EU and Member States to monitor the application of EU-LAW

Close-up of keyboard with two keys highlighted, one featuring the word Law, the other the EU flag - ©FotoliaApplication of EU Law: provision of cross sector communication and problem solving tools


When is this action of interest to you?

You, the Commission or a central government, are interested in reducing extra manual data encoding. This action supporting the application of EU law, allows you to transmit data directly from your back-office systems to the EC according to the principles of the European Interoperability framework (EIF).

1.22Providing big data opportunities for public administrations

Illustration showing various interconnected charts and hands on keyboard editing chart displayed on computer monitor - ©Thinkstock - neyro2008Big Data and Open Knowledge for Public Administrations


When is this action of interest to you?

You are a public administration that wants to better exploit the potential of big data. You want to take advantage of open data and to be able to link information coming from different sources. This action will help you make use of big data techniques to reuse your data and transform them into knowledge.

1.21Facilitating the exchange of legislation data in Europe

Hand holding magnifier at on-screen document and zooming on check mark - ©FotoliaEuropean Legislation Identifier (ELI)


When is this action of interest to you?

You are a citizen, a business, a public authority, a legal professional or an academic that wants to access or share European or national legislation online. The European Legislation Identifier (ELI) provides a solution to uniquely identify European legislation online. ELI allows you to easily access, share and exchange EU and Member State legislation.

Cluster 'Interoperability architecture'

2.1Towards a European Interoperability Architecture

Multicolor cubic blocks forming a bigger cube - © Thinkstock -f9photosElaboration of a common vision for a European Interoperability Architecture – EIA


When is this action of interest to you?

You work in a public administration. A cross-border public service is about to be developed. You would like to keep costs down and reuse solutions that have already been developed. The EIA should facilitate interoperability and reuse when developing public services.

2.2Achieving a modern ICT standardisation policy

Rating panel showing score Excellent highlighted - © thinkstock -olm26250CAMSS - Common Assessment Method Standards and Specifications


When is this action of interest to you?

You want to use ICT standards or specifications in procuring and implementing your regional, national or cross border ICT services. You would like to make sure that you choose the best available ICT standards or specifications to fulfill your business needs. CAMSS will provide you with a comprehensive method to help you in the assessment of ICT standards and specifications.

2.3Towards secure digital communication across networks

keyboard buttons-accessPublic Key Infrastructure (PKI) Services


When is this action of interest to you?

You are a Member State authority, a European Institution or an agency and you want to increase the security of your data exchanges in your cross-border activities

Public key infrastructures (PKI) are a temporary solution until interoperable national PKI Services are put in place.

The action has been discontinued, since the eIDAS regulation and the existence of the national Trusted List will now enable the mutual recognition of qualified certificates issued by national Electronic Certification Providers.

2.4Strengthening the EU’s telecommunications backbone

Skydivers in circular formation - © Thinkstock - Digital VisionData communication network service – sTESTA


When is this action of interest to you?

You would like to implement an information system to exchange data between European and national administrations. The security and availability of the data are especially important to you. The sTESTA network meets your needs.

2.5Continual support and service improvements for online communities

Illustration showing individuals working over a secure network - © iStockphoto - Tom De SpiegelaereCIRCABC – Communication and Information Resource Centre for Administrations, Businesses and Citizens


When is this action of interest to you?

You are a member of a widespread collaborative group. You would like to share information and resources in private workspaces over the web. The open-source, web-based CIRCABC meets your needs.

2.6A tool for Europe-wide online consultations and surveys

Pencil-ticked box on multiple choice sheet, EU flag in the background - ©FotoliaEUSurvey


When is this action of interest to you?

You would like to create and conduct multilingual online surveys with easy results analysis. With the user-friendly EUSurvey software (formerly IPM), which supports all steps of the survey process, you can collect any information you need. This open source, free-of-charge, web-based application makes it easier both for respondents to answer the consultations and for survey managers to analyse the results.

2.7Help and advice on living, working and travelling in the EU

mouseYour Europe – facilitating the reuse of national content


When is this action of interest to you?

You are working in a public administration and are charged with providing EU-relevant information to businesses and citizens. You would like to access comprehensive, up-to-date information from other public administrations in one central place. You would also like to provide your own national information to just one central site and not to several. This programme will ensure fast, cost-effective exchange and coherence across platforms.

2.8Machine Translation Service

MT@EC visual  - © European CommissionMT@EC - Machine Translation Service by the European Commission


When is this action of interest to you?

You receive a question or a request in an official EU language you do not understand, and you need to see if it is relevant for you and who you could forward it to for further action. The new European Commission machine translation service allows you to quickly check the general meaning of incoming information and fall back on human translation when you need high quality translation.

2.9Towards the full digitisation of EU document exchange

laptops connectedDocument repository services for EU policy support


When is this action of interest to you?

Your organization is looking for a solution to store documents in a secure way, manage them along their whole lifecycle and automatize workflows related to EU policy support. The document repository and web services meet your needs.

2.10Towards better crisis and business continuity management

managment meetingMultisectorial crisis and business continuity services


When is this action of interest to you?

You are a member of an organization that has to implement a Business Continuity Plan without being able to afford an IT tool. You are a member of an organization dealing with the management of crisis in a specific area and you have some needs not fulfilled by any systems in Europe. You wish to make your own crisis management applications interoperable with some other systems. This action will help you to share your needs and to evaluate a common approach with other stakeholders.

2.11Supporting cross-border accessibility and interoperability in eProcurement

World communication via internetPromoting consistent eu e-procurement monitoring and performance


When is this action of interest to you?

You are a procurement agency, or the manager of an eProcurement operation, or a responsible officer with a national or European policy-making body in the domain of eProcurement. You need business data on the functioning of eProcurement systems to make your business decisions. This action will create the conditions for you to receive the information you need by defining performance indicators for eProcurement and a methodology to gather standardized eProcurement performance data produced by different eProcurement systems across the EU.

2.12Bringing cross-border interoperability to healthcare

A laptop computer and a stethoscope together, meant to convey the concept of the universal electronic medical record.eHealth European Interoperability Framework


When is this action of interest to you?

You are a developer of eHealth systems. You would like to know with which standards and profiles your system should be compliant when deploying in different regions and member states of the EU.

You are a purchaser of eHealth solutions, and you would like to specify in your tendering procedure the eHealth systems you want to purchase in order for them to be interoperable.

You are a regional or national authority planning the deployment of eHealth systems and you want to create an interoperability framework enabling the provision of cross border services.

The eHealth European Interoperability Framework will meet your needs.

2.13Delivering savings, growth and better services through location-enabled eGovernment

EULF logoEstablishment of a European Union Location Framework (EULF)


When is this action of interest to you?

You work for a European public administration and you would like to have a coherent location framework to facilitate the integration of location information in eGovernment services, increase alignment in existing and future EU policies, and improve interoperability based on geospatial information (GI) and eGovernment standards. The EULF will build on the Infrastructure for Spatial Information in the European Community (INSPIRE) currently being implemented.

2.14Evaluating and rationalising ICT in public administrations

nullAssessment of trans-European systems supporting EU policies


When is this action of interest to you?

You are a European public administration that would like to increase its efficiency and decrease the costs. The rationalization of IT systems supporting EU policies will contribute to this objective by identifying re-useable building blocks.

2.15Defining a common approach to electronic document and file exchange

Illustration showing pile of electronic files and folders sliding out of laptop monitor - ©Thinkstock - Bet_NoireInteroperability agreements on electronic document and electronic file


When is this action of interest to you?

You are a European public administration that needs to save costs and reduce the administrative burden. Defining common interoperability agreements in relation to the electronic documents and the electronic files will contribute to this objective.

2.16Towards a simple procurement eligibility assessment

Illustration showing three hands respectively pointing at and manipulating the same document  - ©FotoliaEuropean Single Procurement Document Service


When is this action of interest to you?

You are a supplier wishing to participate in public procurement. You are a public administration body engaging in public procurement. The European Single Procurement Document (ESPD) will help you reduce the administrative burden and simplify the participation of buyers and suppliers in public procurement procedures.

2.17Greater clarity of evidence requirements in the EU public procurement

Illustration showing an arm winding its way through the cogs of a machine with the hand holding up a briefcase  - ©Fotoliae-Certis


When is this action of interest to you?

You are a public or private operator that wants to participate in a cross-border public procurement procedure (i.e. you wish to participate in a tender issued by a contracting authority of another country). Or you are representative of an ICT service provider that offers an e-procurement solution.

2.18Consolidating and integrating reusable tools for EU public participation

Multicolor illustration showing a crowd of people forming an at sign - © FotoliaParticipatory Knowledge for Supporting Decision Making


Cluster 'Assessment of the ICT implications of new EU legislation'

3.1Contributing to efficient implementation of EU law

computer technology elements and laptop - earth globes and binary data leaksAssessment of ICT implications of EU legislation


When is this action of interest to you?

You work in the legislative department of a public administration, preparing or evaluating legislation that is likely to result in the development of new or an update of existing IT systems. You would like to ensure the feasibility of the IT requirements you put into the legislation and to build a solid basis for the estimation of costs, benefits and duration of implementation.

You work in the IT department of a public administration and you are charged with the technical implementation of upcoming EU or national legislation. You would like to ensure that the required system completion date and allocated budget are realistic.

You decided to invest on a new IT system/service or extend and maintain an existing one. You want to know what will be the additional investment to make the system/service interoperable and which benefits will derive from it.

Cluster 'Accompanying measures'

4.1.1Communicating the ISA programme and its solutions to stakeholders

at seminarCommunication activity


When is this action of interest to you?

You would like to learn more about how ISA communicates with its stakeholders.

4.1.2Assessing progress being made towards interoperability

Dice with three visible faces reading Good, Best and Better - © Thinkstock -  TimArbaevInteroperability Maturity Model


When is this action of interest to you?

You are the manager, designer or developer of a public service and you want to assess its interoperability readiness, and get recommendations for improvements. The Interoperability Maturity Model will help you in this task.

4.2.1Sharing IT solutions developed for public administrators

Two hands connecting puzzle pieces © thinkstock - alphaspiritIntegrated Collaborative platform – Joinup


When is this action of interest to you?

The economic crisis requires your administration to fulfil its tasks with less resources and money. Your task is to contribute to a more efficient administration by using the potential of IT to its full.

You would like to re-use existing IT solutions developed for other administrations, to give visibility to your own projects, to share your practices and to learn from other people's experience.

4.2.2ISA collaborative platform: a hub for community building activities

peopleCommunity building and effective use of the collaborative platforms


When is this action of interest to you?

You are working in a public administration. You are looking for best practices within the public administration domain to implement in your work environment. You want to share your own experiences and solutions. The community building within the ISA programme is the ideal way to showcase, support and promote best practices across borders.

4.2.3Fostering the alignment of national interoperability frameworks across Europe

e-governmentNational Interoperability Framework Observatory (NIFO)


When is this action of interest to you?

You work for a public administration and you are in charge of drafting or reviewing your country’s National Interoperability Framework. You are responsible for an interoperability initiative. As you probably know, the National Interoperability Frameworks and other related initiatives need to be aligned with the European Interoperability Framework (EIF). This means that these initiatives need to be built on the principles and recommendations of the EIF.

4.2.4A repository of IT solutions, building blocks and components

e-governmentEuropean Federated Interoperability Repository (EFIR)


When is this action of interest to you?

You are working in a public administration of a Member State of the European Union, a standardisation body, or in the industry. The Repository of Interoperability Solutions on Joinup allows you to identify IT solutions, building blocks or components that can be re-used rather than redeveloped from scratch, to provide high quality interoperable public services in Europe. The catalogue holds thousands of reusable technical specifications, standards, software and other IT solutions for the public sector.

4.2.5Promoting sharing and reuse of interoperability solutions

people Sharing and reuse strategy


When is this action of interest to you?

You are working in a European public administration and you want to reduce the cost and shorten the time to implement public services by re-using already available solutions and learning from the best practices.

You are working in a European public administration preparing new legislation procedures, or recommendations - for example related to the creation of interoperable services, and would like to learn from other Member States' similar legislations, studies, best practices in the field.

4.2.6A platform to test IT systems, services and products

nullInteroperable Test Bed


When is this action of interest to you?

You are a European public administration or a potential vendor wishing to integrate your IT solution into an existing trans-European IT system.

5.1Evaluating progress in implementing the ISA Programme

Close-up of typing male handsMonitoring and Evaluation


When is this action of interest to you?

You want to monitor and evaluate the implementation of the ISA programme. You want to ensure that the objectives of the ISA legal Decision are met, and that progress and management of the ISA programme are on track.

5.2Continuously updating the European interoperability strategy

floating sphere with modern technology imagesEIS Governance support


When is this action of interest to you?

You are working in a public administration and charged with initiating any interoperability-related activities in support of the development of cross-border public services. The European Interoperability Strategy (EIS) provides guidance regarding the interaction, exchange and cooperation between European public administrations for the delivery of European public services across national borders and sectors.