Continual support and service improvements for online communities
CIRCABC – Communication and Information Resource Centre for Administrations, Businesses and Citizens
When is this action of interest to you?
You are a member of a widespread collaborative group. You would like to share information and resources in private workspaces over the web. The open-source, web-based CIRCABC meets your needs.
What is this action about?
The Internet offers great opportunities for the creation of online communities to collaborate and work together.
The CIRCABC network, set up by the European Commission, enables geographically spread collaborative groups to share information and resources in private workspaces.
The application developed by the network is a freely downloadable, multilingual Open Source Software (OSS) for EU institutions, administrations and businesses, which permits distribution and management of documents in any format with a high level of security. It includes advanced features such as version control, management of translations, a multilingual search facility, forums, and is widely accessible to users with disabilities (WAI compliance). The service is continually being developed and improved.
The CIRCABC service and the CIRCABC OSS version are already used by several European institutions, administrations and businesses. The OSS version is offered free of charge through the EUPL (European Union Public Licence). For more information about CIRCABC and its open source software, please visit the CIRCABC pages on Joinup.
What are the objectives?
CIRCABC is used in the implementation of many EU policies, both inside the EU Institutions and in Member States, providing them with a trustworthy and easy-to-use system for collaboration and information exchange. It can also be deployed as a standalone system in EU administrations or businesses.
What are the benefits?
What is our approach?
The CIRCABC project is managed by the European Commission’s Informatics Directorate-General (DG DIGIT) and uses external contractors for service management, maintenance, community management and help-desk support.
The creation of a User Group community dealing with the CIRCABC service is planned and regular meetings will provide the opportunity to submit enhancement requests, exchange opinions and best practices.
In 2010, CIRCABC began a migration away from the original CIRCA software that will be phased out when the migration is successfully completed. In total, some 4 000 groups will be migrated from CIRCA to CIRCABC.
‘I got to know CIRCABC a year ago and I thought it looked user-friendly. This July we migrated from the old CIRCA system and I was happy to see that my first impression was correct. The new system has more possibilities and is easy to navigate. What is different and interesting is that users have control of their account and manage it themselves. Of course, like with any other web application, one needs time to get used to where everything is. Once you pass this stage, it is even pretty fun using it. Being able to exchange documents/files, even very large ones, in a secure way among numerous users is excellent. CIRCABC is a great tool that has helped us to work in a more efficient and smooth way, especially since we deal with many projects, and thus have a lot of interaction with the “outside” world.’
Viv Pappas, ENIAC Joint Undertaking, established to implement a Joint Technology Initiative on nano-electronics, firstname.lastname@example.org