Mobility and Transport

Passenger rights

Public consultations

Public consultations

Draft information notice on relevant EU consumer protection, marketing and data protection law applicable to claim agencies' activities in relation to Regulation 261/2004 on air passenger rights
Consultation period: 
29/11/2016
10/01/2017

Target groups

Passenger groups, claim agencies, air carriers and other relevant stakeholders, including citizens (inside and outside the EU), academics, industry business, public authorities, private sector bodies and professionals.

Consultation period

The consultation runs for 6 weeks from 29/11/2016 to 10/01/2017.

Objective of the consultation

The objective of the consultation is to collect views and suggestions from stakeholders, including citizens on a draft information notice regarding activities of claim agencies in the field of Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91. The purpose of this notice is to provide passengers with some information on the EU legal background applying to the activities of claim agencies in the field of air passenger rights.

PDF iconDraft Information note Air Passenger Rights on Claim Agencies

 

How to submit your contribution

Please, submit your comment to this public consultation by 10/01/2017 at the latest to this dedicated functional mail box: MOVE-APRIGHTS@ec.europa.eu

Contact details of responsible service

European Commission
Directorate General for Mobility and Transport
Directorate B – Investment, Innovative & Sustainable Transport
Unit B.5 Social aspects and passenger rights
B-1049 Brussels
Belgium

E-mail address: MOVE-APRIGHTS@ec.europa.eu

Reference documents

  1. Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91 (OJ L 46, 17.2.2004, p. 1).
  2. Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (OJ L 165, 18.6.2013, p. 63).
  3. Directive 2005/29/EC of the European Parliament and of the Council of 11 May 2005 concerning unfair business-to-consumer commercial practices in the internal market and amending Council Directive 84/450/EEC, Directives 97/7/EC, 98/27/EC and 2002/65/EC of the European Parliament and of the Council and Regulation (EC) No 2006/2004 of the European Parliament and of the Council (‘Unfair Commercial Practices Directive’) (OJ L 149, 11.6.2005, p. 22).
  4. Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council (OJ L 304, 22.11.2011, p. 64).
  5. Directive 2006/114/EC of the European Parliament and of the Council of 12 December 2006 concerning misleading and comparative advertising (codified version) (OJ L 376, 27.12.2006, p. 21) and Regulation (EU) No 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (OJ L 281, 23.11.1995, p. 31).