Administration and Payment of Individual Entitlements

PMO service guide

The Paymaster Office (PMO) is a European Commission department responsible for the financial entitlements of EU institutions staff

Missions

Page content:



Mission insurance

Mission assurance is managed by Cigna International Health Services bvba with the support of AIG Europe.

To login click on 'Plan members' and enter the two following codes in the corresponding fields:

Any need of assistance, while on a mission? In case of emergency, you should contact the Help Desk available 24h/24h. Identify yourself with your name, the Institution you belong to, the number of contract (2.004.760), and a short description of the situation you are in.



Declare lost suitcase online here
  or send the sinister declaration form (guide) and all supporting documents by email to the following address:



Cigna International Health Services




Visas and  2nd passport





DRB B2/079




Credit card

Contact


Lufthansa Airplus Servicekarten GmbH call center


General enquiries and personal data


Request a card or ceiling increase


Lost or stolen card?

A unique telephone number +32 (0) 2 400 37 95 (24h / 24) to block your card and start the replacement process if necessary


Contractual question, complaint about Lufthansa AirPlus linked to missions' use




PMO travel agency support team

Contractual advice, question, complaint against the agreed travel agency (GBT)



Accommodation

Phone number



Contact the corporate travel agency GBT

The agency is available from 8h to 20h during the Commission's working days. Beyond that schedule, your call will be automatically transferred to the 24/7 service.

In case of emergency and in case of problems during your mission, please contact the regular number as assigned below.

Contacts GBT Commission

Commissioners and their cabinets + Commissioners' bodyguards



All DGs



SCIC

Business trips: for any person, non-permanent staff of the institutions (experts, etc.), traveling on behalf of or at the request of the institutions.