Staff Contact made easier

Since June, Staff Contact forms have been integrated into the new portal, as communicated via this newsletter.

The process of submitting and following up on Staff Contact forms has been updated based on your feedback, making it easier to request support and track the status of inquiries.
New resources, including tutorials, are available to guide you through these changes.

The updates include:

·       Clearer notifications: Revised email notifications now provide more detailed information at each stage of your request.

·       Step-by-step guidance: Updated messages on the portal offer step-by-step support for submitting, following up, and closing a request.

Additional Resources

To assist with the transition, the following resources are available:

•   User Guide : https://ec.europa.eu/pmo/HR-Servicedesk/StaffContact-quick-guide-EN.pdf
  
  
•  Video Tutorial on the updated process: https://ec.europa.eu/pmo/HR-Servicedesk/Tutorial-EN.mp4

Please note that email notifications for your requests will come from EC-SERVICENOW@sn.mail.ec.europa.eu. 

We are dedicated to improving your experience and making it simpler to find the support you need. 

Thank you for using Staff Contact.