OFFICE FOR ADMINISTRATION AND PAYMENT OF INDIVIDUAL ENTITLEMENTS - Upcoming - Refreshment of the Staff Matters contact forms

Find and request support more easily with revamped Staff Matters contact forms.

date: 08/05/2024

In the context of the Human Resources Transformation (HRT) programme carried out by DG HR In cooperation with EPSO, PMO, OIB/OIL and DIGIT, our partner for the IT implementation, it will soon be easier and more intuitive for you to request and find support regarding personal matters at a single place.

To this end, as a first step, we will improve the Staff Contact forms you use to address HR and PMO services, and make Staff Contact available on a brand-new user-friendly and powerful platform.

What will happen?

When clicking on the “Contact us” button on the Staff Matters portal, you will reach the new platform with the new form mentioning the subject of your question.

Finding the support you need will be faster than ever thanks to smart features such as the recommendations automatically generated by the platform, favourites that you can add and a search bar.

Get a taste below!

Current look

Future look

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What does it mean for you?

Accessing Staff Contact forms and support

You will access the forms and continue to enjoy the ease of receiving support as you currently do through Staff Matters secured with EU Login and two-factor authentication.

This will be complemented by a chat feature available within each request, allowing you to reach out to support anytime! This way, you will gain better insight into the progress of your requests.

Accessing your Staff Contact questions

You will find all your past and current questions and requests on the new platform.

Stay tuned! You will receive more information to help you use the new platform closer to its launch.