OFFICE FOR ADMINISTRATION AND PAYMENT OF INDIVIDUAL ENTITLEMENTS - Please update your EU Login authentication method before 30 June 2025

At the end of June, the European Commission will discontinue SMS authentication for EU Login. It’s very important that you set up an alternative method as soon as possible to ensure continued access to our digital services. The PMO will provide support and guidance to help you through the transition.

date: 28/02/2025

Dear Madam, dear Sir,

To benefit from uninterrupted access to the Commission’s digital services, you will need to have at least one alternative EU Login authentication method to the SMS before 30 June 2025.

We are aware that this change may pose difficulties, and we want to reassure you that the PMO will provide guidance and support.

What can you do now?

Find the authentication method that suits you best in the interactive step-by-step guide and access additional guidance how to configure the different EU Login authentication methods in the videos below:

The EU Login mobile app.

Your national electronic identity card or the national electronic identification app (eID): see the list of EU countries using the electronic identification.

Trusted Platform, Security Key and Passkeys.

For more information on EU Login and Frequently Asked Questions (FAQs), visit the EU Login User Portal.

If you need to create a new EU Login account or if you encounter difficulties in using your account, please follow the instructions of the Guide on Access to EC Digital Services for EU staff in post-activity (2025).

Do you still need help?

You can attend support sessions organised by the PMO to help all pensioners update their EU Login authentication methods and maintain uninterrupted access to the European Commission's digital services.

What to expect: Interactive, hands-on sessions, demonstrations, step-by-step guidance and Q&A on the authentication methods and difficulties you may have encountered.

When: April, May, June and July 2025

Where: Online and in-person in Brussels, Luxembourg and Ispra

Languages: French and English

Format: Group sessions

You will soon receive an invitation to register for the sessions with all relevant information. So keep an eye on your emails!

You can still use SMS authentication until mid-2025

After mid-2025, you will still be able to set up an alternative authentication method. However, this may temporarily disrupt your access to the Commission’s digital services.

We therefore advise you to take the necessary steps in advance and look forward to supporting you during this transition.

Updates and additional information

Please check the EU login page of the PMO Service Guide regularly. It will be updated as new information becomes available.