This tool will contain all the information for the retired people of the Institutions and will allow them to ask questions while offering greater level of security.

For your convenience, all the applications you need (online JSIS, SYSPER Pension, My IntraComm) are gathered in My Remote (Link: https://myremote.ec.europa.eu/dana-na/auth/url_default/welcome.cgi), a secure single space, to which access via a certified EU Login represents the best insurance for the protection of your personal data.

Screen 1: Homepage, click on ‘I have a private device’
 

Authenticate with your EU-Login and access the My Remote screen:

Screen 2: My Remote Menu

Click My IntraComm - Pensioners homepage

Screen 3: Pensioners home page

Click on 'Staff Matters'

Screen 4: My IntraComm Home Page - Personal: Thematic Index

How to ask a question?

From now on, if you want to ask a question about a reimbursement of medical expenses, a direct billing, your pension or any other field.

1. Go to My IntraComm: https://myintracomm.ec.europa.eu/staff/ and under the tab "Staff Matters" you will find the index of the different themes

For convenience, you can use the search engine. Enter the keyword (s) that match your question and you will be directed to the relevant page.

Read the information published on the page that answers to your search.

    

Screen 5: Online medical reimbursement information

2. If you do not find the answer to your question, click on 'contact us'

Screen 6: click on ‘contact us’

 

3. Fill out the form that appears

Screen 7: form to fill in to ask a question

Click 'Submit' and your request will be processed by the service in charge. You will receive a notification informing you of its follow-up.

4. Other channels to contact the PMO services remain at your disposal.

See the list of contacts available in Senior Info # 22.

EU login required
 

If you do not have a certified EU Login account, you have to create it: https://myintracomm.ec.europa.eu/retired/en/Pages/index.aspx

For help contact the PMO Helpdesk EU Login