As of 31 July 2023, Jira will no longer be available for raising requests or incidents in CTIS and in the CTIS Training Environment. Existing data related to CTIS USS tickets opened prior to this date will remain available in JIRA until the tickets are resolved.

The move will adapt CTIS processes to the industry best practices and enhance CTIS users' experience, by delivering a more user-oriented service.

The new ServiceNow platform will be accessible via a link. In order to log in, users will need to type in their EMA username followed by @id.ema.europa.eu, e.g. a user with the EMA username “surname_a” should type in surname_a@id.ema.europa.eu.

Training material and more information can be found on a dedicated site within ServiceNow.

In case of issues or difficulties logging in, users can consult the EMA Account Management website or contact ServiceNow@ema.europa.eu for support.