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Europa Support - Interactive tools - Confluence Wikis - New support service for Open Europa Wikis (OEW)

Europa Support - Interactive tools - Confluence Wikis - New support service for Open Europa Wikis (OEW)

date:  29/05/2020

Confluence Wikis - New support service for Open Europa Wikis (OEW)

Since Thursday 1 October 2020, the support service for Open Europa Wikis is provided by digit-wikis-support@ec.europa.eu.

There are 3 types of Wikis:

Intranet & Extranet Wikis

These Wikis are collaborative solutions for closed groups: their content is only available after authentication via EU Login.

No prior approval is required for the creation of such Wikis.

Internet Wikis

These Wiki pages are open to a public audience: their content is available without authentication.

Therefore, these Wikis are considered a communication product which falls under the scope of the Corporate Web Presence and requires the approval of DG COMM prior to its creation (as for a new website).

Reminder

The Europa Web Guide states that: - "All new sites and revamps must be approved by DG COMM before a project starts, ideally during the inception phase." (see Revamps and new websites).

COMM Europa Management (CEM) is the Single Point of Contact (SPoC) for requests related to the Corporate Web Presence of the European Commission. You can contact this service by email: europamanagement@ec.europa.eu.

How to contact the new support service for OEW?

You can directly address your questions or requests to digit-wikis-support@ec.europa.eu.

Before sending an email, you are invited to read the documentation available in the Wiki space of OEW.

We kindly recommend that you inform your Wiki space users of this change.

DG COMM