This study by the project 'Train Intercultural Mediators for a Multicultural Europe' surveys various issues affecting intercultural mediators in European countries. The study highlights the importance of intercultural mediators—individuals who serve as 'bridges' in communication and possible conflict resolution between immigrants and the host society—in promoting the integration of immigrants. The study further examines the relationship between integration policies (including funding to implement those policies) and the work of intercultural mediators.

The study is based on interviews with intercultural mediators, training providers, etc. in seven EU countries, and covers a wide range of additional topics relevant to the profession of intercultural mediation, including:

• Factors impacting the need for intercultural mediators for migrants (migration patterns, integration, etc.);
• Definitions and types of intercultural mediation as used in different countries;
• Legal/political framework of intercultural mediation;
• Educational standards, employment conditions and payment, qualifications and certifications;
• Problems and limitations encountered by intercultural mediators.