Online Dispute Resolution

A platform that allows consumers and traders to settle disputes relating to online purchases with the assistance of an impartial dispute resolution body.

Alternative dispute resolution for consumers

Alternative dispute resolution allows consumers and traders to settle disputes quickly and inexpensively without going to court.

European small claims procedure (Your Europe)

A streamlined system for bringing consumer disputes to court where the trader is in a different EU country

Out of court resolution bodies by country

A list of out-of-court resolution bodies for consumer disputes in EU countries.

Alternative dispute resolution: reports and research

The commission publishes research and reports to parliament on the application of consumer alternative dispute resolution.