A platform that allows consumers and traders to settle disputes relating to online purchases with the assistance of an impartial dispute resolution body.
Alternative dispute resolution allows consumers and traders to settle disputes quickly and inexpensively without going to court.
A streamlined system for bringing consumer disputes to court where the trader is in a different EU country
A list of out-of-court resolution bodies for consumer disputes in EU countries.
The commission publishes research and reports to parliament on the application of consumer alternative dispute resolution.