One of the aims of the regulation on cross-border delivery services is to improve price transparency. The regulation requires that providers with 50 or more employees, as well as providers established in more than one EU country, provide their respective national regulatory authority with domestic and cross-border prices for up to 15 basic parcel delivery services (in certain cases, national regulatory authorities may have used a threshold of 25 employees to take into account certain conditions in their country). The Commission publishes those prices here. Price information is updated every year on 31 March.
The tariffs are the public prices a customer has to pay for delivering a single-piece item domestically or to another EU country. They can be found on the provider's website and on public tariff lists of the provider.
It should be noted that the displayed price reported by a provider for a parcel delivery service may include certain conditions and restrictions. In many cases, the characteristics of a parcel delivery service may differ from one provider to another.
The published prices are applicable as of 1 January and exclude VAT. They are reported in the local currency and in euros. The exchange rate applied by the European Central Bank on 31 March is used for the conversion to euros.
If you are a consumer and encounter problems with a cross-border parcel delivery, please contact your local European Consumer Centre for advice.