European Consumer Centres Network - ECC Net

ECC Net and COVID-19

ECC Net is playing a significant role advising consumers in the context of the coronavirus. Find out more at this link  ECC Net and COVID-19

Information on what consumers can do when travel or events are cancelled because of COVID-19 can be found at this link FAQ on cancellations of individually booked accommodations, car rental and events due to COVID-19. Information on passenger rights and package travel can be found at the following link Travel during the coronavirus pandemic.

If you need assistance, find your local ECC's contact details below.

How ECC Net works

If you live in the EU, Iceland or Norway, the ECC in your country can

• explain your rights as a consumer
• help you settle a dispute with a seller based in another EU country (or Iceland or Norway)
• tell you who to contact if they can't help

ECC Net is a network of independently-managed offices co-funded by the European Commission. 

Contact ECC Net

You must contact ECC Net in the country where you live.

ECC Net also cooperates with the International Consumer Centre in the UK.

Casehandling overview

In 2020, ECC Net celebrates its 15th anniversary. It has already helped over 1,000,000 consumers.

Consumer guidance

The ECC Net also publishes guidance and advice on common consumer problems, which you can find at the following links

• Avoiding risks of counterfeit products

• Air Passenger rights ECC-Net Report 2015 (pdf)

• Buying a car from another EU country

• Timeshares (pdf)

• Timeshares top 10 tips for consumers (pdf)

• Extended warranties

• Online fraud (pdf)

• E-commerce trust marks (pdf)

• Air passenger rights - settling disputes (pdf)

• Settling small international disputes (pdf)

• Online shopping in the EU (pdf)

• Chargeback in the EU/EEA (pdf)