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E-government participation by types of services and population group in EU-27, 2006

With which of the following matters are you already dealing via Internet or would you like to deal via Internet?

[ Scope: individuals who used the Internet in the last 3 months, i.e. 1st option (Within the last 3 months) in C1 and who show interest in using Internet to deal with public services or administrations, i.e. 1st (Yes, I already use this possibility) or 2nd (Yes, I would be interested but I am currently not a user) option in D1 ]

[ Type: one single answer needed for each of the 12 items, i.e. Tick only one box per line ]

The respondents who showed interest in e-government are asked for the types of services they would like to deal with on-line. They are presented a list of public services. For each of the services, they are invited to say whether they already use this facility, whether they would be interested to use it, or whether they would not use it at all. The list is based on the list of 12 basic public services used for the e government supply side indicator of Directorate General Information Society and Media (DG INFSO). Although, the relevance of certain items may be different from one country to another (depending on the availability of the on-line service), the fact that respondents can express their interest in having an Internet application can give an indication of the potential or the desirability of having the particular service on-line. In cases where one of the services is not relevant (e.g. car registration not done by the individual but by third parties or no obligation to officially inform the authorities of a change of address), the country concerned can leave out this item for their national survey. Where a certain service is currently not relevant for the respondent (e.g. no need for job searches because the respondent has a stable job or is retired, or no need for enrolling in higher education because the respondent already graduated from university), the option No I would not do this on-line can be ticked. However, the respondent may want to express his possible future interest and tick Yes, I would like to do this on line (e.g. the respondent is currently not concerned by job searches, if he/she would need to look for a new job, the job office’s on-line application would be a preferred channel). The 12 items (basic public services) should be self-explanatory, but country-specific examples can of course further clarify the basic public services for the respondent. In the questionnaire, some examples have been added between brackets to clarify the ‘scope’ of the services listed.

a) Income taxes (declaration, notification of assessment)

b) Job search services by labour offices

c) Social security contributions (unemployment benefits, family allowances, medical costs, student grants)

d) Personal documents (passport and driver's licence)

e) Car registration (new, used and imported cars)

f) Application for building permission

g) Declaration to the police (e.g. in case of theft)

h) Public libraries (availability of catalogues, search tools)

i) Certificates (birth, marriage): request and delivery

j) Enrolment in higher education or university

k) Announcement of moving (change of address)

l) Health related services (e.g. interactive advice on the availability of services in different hospitals; appointments for hospitals)

Graph created with data from September 2009

Most recent data available now, see:

E-government availability (supply side)