Archive:E-government statistics

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Online interactions of European businesses and citizens with public administrations This article highlights the development and use of information and Communication technologies (ICT) for interacting with public administrations. This is one aspect of e-government, which is designed to improve public services and democratic processes by means of the Internet. Inclusion and better public services are part of the third priority of the i2010 initiative of the European Commission.

Main statistical findings

Obtaining information is the most frequent type of electronic interaction with public administrations, followed by the downloading of forms and the returning of completed forms. There is a steady increase in the proportion of individuals and businesses interacting with public authorities via the Internet in the European Union. The proportion of enterprises interacting with public bodies over the Internet is higher and growing faster than the proportion of individuals from 2004 to 2007. Finland is the EU Member State with the highest proportion of companies returning completed forms over the Internet and the Netherlands progressed most between 2004 and 2007 for returning completed forms. Considering the size, a higher percentage of large companies interact online with public authorities. More than one third of Internet users have already profited from e-government services and another 37% would be interested in doing so. Educational levels influence the degree of usage and interest in e-government services. The lack of personal contact is the reason most often given for abstaining from using e-government services. There is a correlation between the types of e-government services requested and a citizen's profile based on age, professional and social status

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