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General safety regulation - factsheet
TSD explanatory guidance document (translations Rev 1.10, pdf)
Proposal for a Regulation on Cross-border Parcel Delivery Services (May 2016)
Background document - Public consultation on Peanut oil and Hydrolysed wheat proteins - Regulation (EC) No 1223/2009 on cosmetic products
Proposed modifications to Annex III to the Cosmetics Regulation - Public consultation on Peanut oil and Hydrolysed wheat proteins - Regulation (EC) No 1223/2009 on cosmetic products
Specific Privacy Statement - Public consultation on Peanut oil and Hydrolysed wheat proteins - Regulation (EC) No 1223/2009 on cosmetic products
Directive 2009/48/CE relative à la sécurité des jouets - Documentation technique - Version 1.5
Toy Safety Directive 2009/48/EC - An explanatory guidance document - Rev 1.9 - 10/02/2016
ERGP (15) 33 Flash of the ERGP Report on the quality of service, consumer protection and complaint handling
ERGP PL (15) 34 - Flash of the ERGP Report on core indicators for monitoring the European postal market
Annex-15-27-report on core market indicators
ERGP (15) 26 – Report on QoS, consumer protection and complaint handling
Report on the Application of the Postal Services Directive
How is the non-discrimination principle working in practice for consumers - Presentation by Jolanda Girzl at Buying Services everywhere in the Single Market (Brussels, 9/02/2015)
Focus on E-commerce - Presentation by Prof. Christo Wilson at Bying Services everywhere in the Single Market (Brussels, 9/02/2015)
How is the non-discrimination principle working in practice for consumers - Presentation by Reinhold Schranz at Buying Services everywhere in the Single Market (Brussels, 9/02/2015)
One consumer's view on cross border transactions - Presentation by Jon Worth at Buying Services everywhere in the Single market (Brussels, 9/002/2015)
From Price Discrimination to Data Transparency - Presentation by Nikolaos Laoutaris at Buying Services everywhere in the Single Market (Brussels, 9/02/2015)
Agenda - Buying Services everywhere in the EU (Brussels, 9/02/2015)
Applying Article 20 of the Services Directive - Speaking notes by Jeroen Hardenbol at Buying Services everywhere in the Sngle Market (Brussels, 9/02/2015)
European Regulators Group for Postal Services (ERGP) Report on the quality of service, complaint handling and consumer protection 2013 – an analysis of trends
PED and SPVD authorities - Denmark
PED and SPVD authorities - Luxembourg
PED and SPVD authorities - Spain
Study on online gambling and adequate measures for the protection of consumers of gambling services
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