Thanks to EU roaming rules, the cost of making and receiving calls abroad within the EU is now substantially cheaper than in 2007, when the EU first started to tackle excessive roaming charges.

The European Commission works to reduce roaming tariffs when travelling in the EU.

The maximum tariffs (excluding VAT) for calls, texts and downloading data when travelling in the EU are:

 

1 July 2014

30 April 2016**

15 June 2017***

Outgoing voice calls (per minute)

€0.19

domestic price + up to €0.05

Roam like at home - no extra fee, same as domestic price

Incoming voice calls (per minute)

€0.05

€0.0108

Roam like at home - no extra fee, same as domestic price

Outgoing texts (per SMS message)

€0.06

domestic price + up to €0.02

Roam like at home - no extra fee, same as domestic price

Online (data download, per MB*)

€0.20

domestic price + up to €0.05

Roam like at home - no extra fee, same as domestic price

* The tariff is per Megabyte to download data or browse the Internet whilst travelling abroad (charged per Kilobyte used).

** From 30 April 2016 onwards, the roaming fee equal to domestic price + €0.05 may not exceed €0.19 for voice and €0.20 for data. The roaming fee equal to domestic price + €0.02 may not exceed €0.06 for SMS.

*** In certain cases (e.g. domestic bundles including unlimited data) a small surcharge (< 0.77 €cent/MB) may be applied beyond a certain limit.

 

Operators are not obliged to offer roaming with all tariffs, but if they do, they must apply these price caps, linked to domestic prices, by default to all customers. As these are the maximum permissible prices, operators are free to offer cheaper rates, so be on the lookout for better deals.

Operators are entitled to propose alternative roaming pricing schemes, but the default caps apply unless the customer explicitly accept such an alternative.

Member States' national telecoms regulators must ensure that mobile phone operators comply with the new rules on data roaming and the lower prices of voice calls. In case consumers find that their operator does not comply with these prices, consumers can first contest the price to their operator. If the operator persists, customers can contact the national regulator in the Member State where their mobile operator is based which will settle the case.

See also Roaming on Your Europe.

Team responsible

DG Connect

Published: 

Tuesday, 23 May, 2017

Last update: 
Tuesday, 16 May, 2017