The digital transformation of government is a key element to the success of the Single Market; helping to remove existing digital barriers and preventing further fragmentation arising in the context of the modernisation of public administrations.

egovernment action plan at a glance

The industrial revolution of our time is digital. … As companies aim to scale up across the Single Market, public e-services should also meet today's needs: be digital, open and cross-border by design. The EU is the right scale for the digital times.

Andrus Ansip, Vice-President for the Digital Single Market

The eGovernment Action Plan 2016-2020 aims:

  • to modernise public administration,
  • to achieve the digital internal market, and
  • to engage more with citizens and businesses to deliver high quality services.

The Action Plan will support the coordination and collaboration at European Union level. Through the joint efforts between Member States and the Commission, the availability and take-up of eGovernment services can be increased, resulting in faster, cheaper and more user-oriented digital public services.

Priorities and actions

In order to achieve its vision, the eGovernment Action Plan identifies three policy priorities:
• Modernising public administrations using Key Digital Enablers (for example technical building blocks such as CEF DSIs like eID, eSignature, eDelivery, etc.),
• Enabling mobility of citizens and businesses by cross-border interoperability,
• Facilitating digital interaction between administrations and citizens/businesses for high-quality public services.

The Action Plan presents already 20 actions to be launched immediately, but will enable citizens, businesses and public administration to co-create and propose new actions to be launched at a later stage. This will be facilitated by an online stakeholder engagement platform.

eGovernment4EU - express your needs, discuss and propose new actions.

Implementation & financing

The Action Plan will not have a dedicated budget or funding instrument; it will however help to coordinate funding sources and accompanying measures that are available to Member States through different EU programmes.

guide has been developed to help EU funds managers, public administrations and/or implementers to ensure that the envisaged eGovernment investment is in line with the principles and priorities set out in the EU eGovernment Action Plan 2016-2020.


The previous eGovernment Action Plan 2011-2015 led to the development of technological enablers that are key to facilitate access to and use of public services. Today, eGovernment is more than just taking up technologies. Modern administration should deliver public services for citizens and businesses, designed by citizens and businesses and on the demand of citizens and businesses.

The preparation of the eGovernment Action Plan has greatly benefited from:

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