Currently 49% of European citizens are aware that the European emergency number 112 can be used across the Union in case of emergency. The European Commission takes specific actions to increase this awareness.

Communication and awareness-raising campaigns

February 11 is the European 112 Day. On this day, different awareness and networking activities are organised throughout the EU in order to promote the existence and use of Europe's single emergency number.

The latest E-communications household Eurobarometer survey (18 February 2014) shows how much people know about 112 across the EU.

Monitoring the implementation of emergency communications and 112

The European Electronic Communications Code requires the Commission to submit a report on the effectiveness of the implementation of the European emergency number ‘112’ to the European Parliament and to the Council.

The 2020 report, adopted on 15 December, is the first one implementing this obligation. The Commission will report to the European Parliament and the Council every two years.

Previous data gatherings on the implementation of 112

Supporting 112 projects

The European Commission, as part of its research activities, is financing different projects related to the European emergency number 112, such as:

  • Project on deployment of advanced caller location solutions (AML) using GNSS in an E112 call to the public safety answering point
  • HELP 112 pilot project on the design, implementation and execution of the transfer of GNSS (Global Navigation Satellite System) data during an E112 call to the Public Service Answering Point
  • A pan-European in-vehicle eCall which, in case of car crashes, calls 112;
  • Project Reach 112 looks at alternative ways of communication to traditional voice telephony (such as real-time text coversation), which will improve access to emergency services for people with hearing or speech impairments or people with serious injuries;
  • The assessement of Emergency Medical Services (EMS) systems in the European Union by the World Health Organisation (WHO)