Find here the reports and analysis on the trends of ICT-enabled benefits for public services, including studies on eGovernment and eHealth provided by the European Commission. Moreover, you will find also external studies conducted at the request of the European Commission.

Digital Economy and Society Index Report 2018 -  Digital Public Services

The Digital Public Services dimension measures the digitisation of public services, focusing on eGovernment and eHealth. Modernisation and digitisation of public services can lead to efficiency gains for the public administration, citizens and businesses alike.

European champions in Digital Public Services are Finland, Estonia and Denmark, while Greece, Hungary and Romania are lagging behind.

The quality of European online public services improved with an increase of 5 points in pre-filled forms (measuring the reuse of user data already known to the public administration), 2 points in services for businesses and 2 points in online service completion.

Archive Documents

Documents 2017

  • Trends in European Digital Public Services in the EU 2017 (slides pdf)

Documents 2016

  • Trends in European Digital Public Services in the EU 2016 (ppt)

Documents 2015

  • Trends in European Digital Public Services in the EU 2015 (ppt)
  • Trends in European Digital Public Services in the EU 2015 (pdf)
  • eGovernment Benchmark Insight Report 2015 (pdf)
  • eGovernment Benchmark Background Report 2015 (pdf)

Documents 2014

  • Developments in eGovernment in the EU 2014 (ppt/pdf)
  • EU eGovernment Benchmark Report 2014 (SMART 2013/0053-3) (read more)
    These reports present the result of the 11th eGovernment Benchmark, which is the first complete measurement of online public services (running across 2012-2013).
  • Study for EC: Benchmarking Deployment of eHealth among General Practitioners 2013 - SMART 2011/0033 (news item inc. final report, summary and annexes) (read more)
    The study was carried out with the objectives of: a) measuring the level of availability and use of eHealth in primary care; b) examining what drives or hampers the overall level of eHealth adoption
  • Study for EC: European Hospital Survey - Benchmarking Deployment of eHealth services (2012-2013) - SMART 2011/0020; SMART 2012/0036 (survey) (news item inc. final report, country reports, data)
    A survey carried out in about 1,800 hospitals in the 28 EU countries plus Iceland and Norway measures the level of deployment and take-up of ICT and eHealth applications in acute care hospitals in Europe.

Documents 2013

  • See section 3.7 on eGovernment in the chapter on Internet use and skills (pdf)
  • eGovernment Benchmark 2012 insight report - SMART 2012/0034-2 (pdf)
    This “Insight Report” presents the findings of the 2012 eGovernment survey, discusses the implications, and makes some outline recommendations. It is supplemented by a more detailed “Background Report”, and openly available “online survey data”
  • eGovernment Benchmark 2012 background report (pdf)
  • Annex 1 (High-definition country factsheets) (zip)
  • Complete data set - part 1 (zip)
  • Complete data set - part 2 (zip)

Documents 2012

  • eGovernment trends (pdf)
  • Pillar actions overview (pdf)
  • Study for EC: Statistical Methods on Internet as a Source of Data Gathering - SMART 2010/030 (pdf)
    Traditional statistics generally take several years to prepare. By the time they capture the uptake the diffusion could have reached a critical point. It is here that ICT comes to the rescue since it is not only a goal in itself but also a mean to measure the latest trends
  • Executive summary (pdf)

Additional documents

  •  Study for EC: eGovernment Benchmarking Framework 2012-2015 - SMART 2012/0034-1 (pdf)

This Method Paper contains the technical description of the 2012 eGovernment Benchmark project.

Documents 2011

  • Monitoring eGovernment diffusion (pdf)

Additional documents

  • Study for the EC: Digitizing Public Services in Europe - benchmark measurement 2010 report - SMART 2010/0040-1 (pdf)
    One of the flagship studies in measuring public sector performance. The benchmark uses a comprehensive ranking system to identify those European countries that have implemented the most mature eGovernment services
  • Detailed data set (xls)
  • Historical dataset (xls)
  • Study for EC: Open Government and Transparency - SMART 2010/0040-2 (pdf)
    The benchmark pilot addresses both the Transparency and collaborative nature of eGovernment service delivery as well as the Openness of policy as a whole in terms of the availability of participative, so-called Web 2.0 policy instruments
  • Study for EC: eHealth benchmarking (survey of hospitals) - SMART 2009/0022 (pdf)
    Study provides an overview of how Europe's acute hospitals use eHealth. It offers empirical evidence from hospital's Chief Information Officers and it gives a sense of the attitudes and motivations of Medical Directors
  • JRC-IPTS report on benchmarking of eHealth deployment (pdf)