In this section:

DomiSML software

Objective

DomiSML releases are supported by default for a period of at least one year starting from the release date of their minor version (i.e., for release X.Y.Z the support expires after one year measured starting from the release date of version X.Y.0). The exact expiration dates of the support period are indicated in the release notes and in the DomiSML roadmap.

The support is limited to critical security patches and major bug fixes. In this context, critical security patches are defined as changes which address major security vulnerabilities within the software; major bugs are defined as bugs which block or prevent effective client transactions. Continued support for selected cross-border interoperable digital services deployed under the CEF Telecom programme, such as eDelivery, is currently ensured through the Digital Europe Work Programme.

Releases of all eDelivery sample implementations fall under the present Support Arrangement. Support for an older version is typically limited to a grace period of three months to allow users to upgrade to the newest version. Users that do not upgrade during this grace period will eventually be running an unsupported version.

Modifications (e.g., of the source code) of the release package of the eDelivery sample implementation are not covered by the existing Support Arrangement.

Should a longer support period be required for a specific release of a component, users may contact the eDelivery Support Team in order to let the eDelivery Organisation Management Board discuss the feasibility of such an extension.

Should more extensive maintenance or new functionalities be required, users can request additional services from private sector providers in the market.

Contact information

eDelivery Support Team

By email: EC-EDELIVERY-SUPPORT@ec.europa.eu

Support Service: 8am to 6pm (Normal EC working Days)