CONSUMER POLICY

On the occasion of the European Consumer Day, the Commission presented EU efforts over the last year to strengthen consumer rights. During this time substantial progress has been made regarding among others: Consumer Rights Directive, package travel holidays, effective dispute settlement or consumer protection for apps customers. European Consumers Centres (ECC-Net) dealt with and resolved far more complaints and requests for advice than ever before. To ensure that consumers are aware of their rights under EU law and use them in everyday life, the European Commission will run an information campaign in eight countries where studies have shown that there is least awareness of consumer rights in the EU.

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