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Making sure consumers don't loose out during the Games
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Published on 27-07-12

The UK European Consumer Centre has put together a handy "What you should know" online guide for people visiting London's Olympic and Paralympic games to help overseas visitors enjoy a trouble-free Games.

    Making sure consumers don't loose out during the Games

    Jed Mayatt, UK European Consumer Centre manager, said: “Many people have been looking forward to the London 2012 Olympic and Paralympic Games as one of the sporting highlights of their lives. If rogue traders start to flourish, we want to ensure that consumers - both in the UK and those visiting the UK from elsewhere in the European Union and beyond - understand their rights.

     “During summer 2012, hundreds of thousands of people are expected to descend on London and the rest of the UK. We want to help all visitors to ensure their stay goes without a hitch. There are so many possible pitfalls – either with accommodation, eating out, fake tickets or buying goods in the UK – so consumers need to be on their guard.”

    The UK ECC is ready to offer assistance for any EU traveller whilst they are in the UK, however, overseas visitors should contact their national European Consumer Centres if they wish to pursue a complaint once they have returned home.

    The UK European Consumer Centre can be contacted by email – – by an online contact form , by cross-border complaint form , or by phone on 08456 04 05 03 weekdays between 10am and 3pm.

    EU consumers can also consult the Commission's website or submit a web request for any consumer-related problems they have.


    The UK ECC is part of the European Consumer Centre Network (ECC-Net) - with 29 centres covering Europe, plus Iceland and Norway. The network provides advice and support to consumers who have a dispute with a trader based in a European country outside the UK. 

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    Last update: 30/07/2012  |Top