Regulation (EU) No 1177/2010 of the European Parliament and of the Council of 24 November 2010 concerning the rights of passengers when travelling by sea and inland waterway and amending Regulation (EC) No 2006/2004
Summaries of legislation
Enquiry and complaint forms
Passengers can obtain information on how to exercise their rights through the EU enquiry form for maritime passengers.
National Enforcement Bodies
National Enforcement Bodies (NEB) for maritime transport have to guarantee the good application of Regulation 1177/2010 and passengers can lodge a complaint with them if believe that their rights were not respected.