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Passenger rights

Maritime

Following a proposal made by the Commission in December 2008 the Council and the European Parliament adopted on 24 November 2010 Regulation 1177/2010 concerning rights of passengers when travelling by sea and inland waterway. The Regulation was published on 17 December 2010 in the Official Journal of the EU and its provisions will apply as from 18 December 2012.

Regulation 392/2009 , adopted on 23 April 2009, on liability of carriers of passengers by sea in the event of accidents deals specifically with the rights of passengers in case of loss or damage resulting from an accident. The Regulation will apply pdf - 120 KB [120 KB] as from 31 December 2012.

The EU rules oblige Member States to designate "national enforcement bodies", whose role is to verify that transport operators are treating all passengers in accordance with their rights. Passengers who believe they that have not been treated correctly should contact

  • the national enforcement body of the Member State from which the service departed, or
  • in case of services departing from third countries the national enforcement body in the Member State of the bus terminal or bus stop of arrival.

National Enforcement Bodies pdf - 248 KB [248 KB] according to Regulation (EU) No 1177/2010 concerning the rights of passengers when travelling by sea and inland waterway.

Information material

Information material on passenger rights can be ordered at move-infocampaignmaterial@ec.europa.eu.

Please make sure to provide full contact details (name of a contact person, full postal address (no PO Box) and a telephone number) together with the precise number of documents and language versions.