Proposal for a revision of Regulation 261/2004 and Regulation 2027/97
Denied boarding, cancellations, delays and accidents
Regulation (EC) No 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91
Airports and Airlines Voluntary commitments: the Commission has encouraged airlines and airports to prepare voluntary commitments to improve their quality of service. These were presented to the public in May 2001 and since then most airports and airlines have signed up, as recommended by their representative associations. In February 2002 they began progressively to implement them:
- Airport Voluntary Commitment on Air Passenger Service
- Airline Passenger Service Commitment on Air Passenger Service
Rights of persons with disabilities or reduced mobility
Regulation (EC) no 1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air
Regulation (EC) No 2111/2005 on the establishment of a Community list of air carriers subject to an operating ban within the Community and on informing air transport passengers of the identity of the operating air carrier, and repealing Article 9 of Directive 2004/36/EC
Commission Regulation (EC) No 1546/2006 amending Regulation (EC) No 622/2003 laying down measures for the implementation of the common basic standards on aviation security
Council Directive 90/314/EEC on package travel, package holidays and package tours
Summaries of legislation
Other policy documents
Report on the functioning and effects of Regulation (EC) No 1107/2006 of the European Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air
Communication COM(2011) 0174 final from the Commission to the European Parliament and the Council on the application of Regulation 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
- Communication COM(2008)510 final on the scope of the liability of air carriers and airports in the event of destroyed, damaged or lost mobility equipment of passengers with reduced mobility when travelling air
Enquiry and complaint forms
EU complaint form for air passengers (updated 22/12/2014, in 22 languages available through the language button) (to be sent to the airline or competent National Enforcement Body, NOT to the European Commission)
Enquiry form regarding air passenger rights : passengers can obtain information on how to exercise their rights.
National competent authorities
National Enforcement Bodies according to Regulation [EC] 261/2004.
EU rules oblige Member States to nominate or create “national enforcement bodies”, whose role is to verify that transport operators are treating all passengers in accordance with their rights. Passengers who believe their rights under the regulation have not been respected should contact the body in the country where the incident took place.