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Passenger rights

Air - legislation in force since 2005

Why passengers' rights matter

The single market for air transport in the Community has greatly benefited passengers: they now enjoy lower fares and a wider choice of carriers and services than in the past. Liberalisation, however, is not enough. Other measures are needed to protect passengers' interests and ensure that they fully profit from the single market.

Contact us (enquiry form)

Contact address where passengers can obtain information on how to exercise their rights: Enquiry form regarding Air passenger rights.

Forms

EU Complaint Form for air passengers pdf - 305 KB [305 KB] български (bg)čeština (cs)dansk (da)Deutsch (de)eesti keel (et)ελληνικά (el)español (es)français (fr)hrvatski (hr)italiano (it)latviešu valoda (lv)lietuvių kalba (lt)magyar (hu)Malti (mt)Nederlands (nl)polski (pl)português (pt)română (ro)slovenčina (sk)slovenščina (sl)suomi (fi)svenska (sv) (updated 10/03/2010, in 22 languages available through the language button)

(to be sent to the airline or competent National Enforcement Body, NOT to the European Commission)

National competent authorities

National Enforcement Bodies pdf - 238 KB [238 KB] according to Regulation [EC] 261/2004 from 17 February 2005.

The EU rules oblige Member States to nominate or create “national enforcement bodies”, whose role is to verify that transport operators are treating all passengers in accordance with their rights. Passengers who believe they have not been treated correctly should contact the body in the country where the incident took place.

Information material

Information material on passenger rights can be ordered at move-infocampaignmaterial@ec.europa.eu.

Please make sure to provide full contact details (name of a contact person, full postal address (no PO Box) and a telephone number) together with the precise number of documents and language versions.

Public consultation

Possible revision of Regulation (EC) No 261/2004 on air passenger rights (19/12/2011 - 11/03/2012)

Communication on Passenger Rights in all transport modes

Communication on the application of Regulation 261/2004 (Air passenger rights)

Report on the functioning of Regulation 1107/2006 (Rights of disabled persons and persons with reduced mobility)

Related documents

Summaries of legislation

Rights of people with reduced mobility

Denied-boarding compensation system

Protection of air passengers

Aviation safety: informing passengers of the carrier's identity and the blacklist of high-risk companies

Legislation

A European vision for Passengers: Communication on Passenger Rights in all transport modes [COM(2011)898]

Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91

Communication from the Commission pursuant to Article 17 of Regulation (EC) No 261/2004 on the operation and the results of this Regulation establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights [COM(2007) 0168]

Surveys

Special Eurobarometer - Air Passengers’ Rights: Report pdf - 2 MB [2 MB] Deutsch (de) français (fr) - Summary pdf - 804 KB [804 KB] Deutsch (de) français (fr)

Results of discussions between the competent national authorities (National Enforcement Bodies, NEB) and stakeholders

Draft list of extraordinary circumstances following the NEB meeting held on 12 April 2013 pdf - 50 KB [50 KB]

Fifth Joint Meeting NEBs & Stakeholders, Air Passenger Rights, Regulation (EC) 261/2004, Brussels, 14 May 2009 pdf - 89 KB [89 KB]

Fourth Joint Meeting NEBs & Stakeholders, Air Passenger Rights, Regulation (EC) 261/2004, Brussels, 2 December 2008 pdf - 83 KB [83 KB]

Understanding between NEB - NEB on complaint handling procedures pdf - 13 KB [13 KB]

Understanding between NEB - Airlines on procedures pdf - 9 KB [9 KB]

Information material

Poster on Air Passenger Rights pdf - 494 KB [494 KB] български (bg)čeština (cs)dansk (da)Deutsch (de)eesti keel (et)ελληνικά (el)español (es)français (fr)italiano (it)latviešu valoda (lv)lietuvių kalba (lt)magyar (hu)Malti (mt)Nederlands (nl)polski (pl)português (pt)română (ro)slovenčina (sk)slovenščina (sl)suomi (fi)svenska (sv) (download A4 format or order A1 format)

Leaflet on Air Passenger Rights pdf - 154 KB [154 KB] български (bg)čeština (cs)dansk (da)Deutsch (de)eesti keel (et)ελληνικά (el)español (es)français (fr)italiano (it)latviešu valoda (lv)lietuvių kalba (lt)magyar (hu)Malti (mt)Nederlands (nl)polski (pl)português (pt)română (ro)slovenčina (sk)slovenščina (sl)suomi (fi)svenska (sv)