Contact us (enquiry form)
Contact address where passengers can obtain information on how to exercise their rights: Enquiry form regarding Air passenger rights.
EU Complaint Form for air passengers [274 KB] (updated 22/12/2014, in 22 languages available through the language button)
(to be sent to the airline or competent National Enforcement Body, NOT to the European Commission)
National competent authorities
National Enforcement Bodies [165 KB] according to Regulation [EC] 261/2004 from 17 February 2005.
The EU rules oblige Member States to nominate or create “national enforcement bodies”, whose role is to verify that transport operators are treating all passengers in accordance with their rights. Passengers who believe they have not been treated correctly should contact the body in the country where the incident took place.
Information material on passenger rights can be ordered at firstname.lastname@example.org.
Please make sure to provide full contact details (name of a contact person, full postal address (no PO Box) and a telephone number) together with the precise number of documents and language versions.
Complaint handling and enforcement by Member States of the Air Passenger Rights Regulations (EC) 261/2004 and (EC) 1107/2006
Communication on Passenger Rights in all transport modes
Communication on the application of Regulation 261/2004 (Air passenger rights)
- Communication from the Commission to the European Parliament and the Council on the application of Regulation 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights
- Commission staff working paper accompanying document to the communication [146 KB]
Report on the functioning of Regulation 1107/2006 (Rights of disabled persons and persons with reduced mobility)