
Why passengers' rights matter
The single market for air transport in the Community has greatly benefited passengers: they now enjoy lower fares and a wider choice of carriers and services than in the past. Liberalisation, however, is not enough. Other measures are needed to protect passengers' interests and ensure that they fully profit from the single market.
Final Report
[726 KB]
28 June 2010
Minutes
[67 KB]
Brussels, 28 June 2010
Programme
[59 KB]
Summary of press releases, statements and speeches on the volcanic ash cloud crisis.
Contact address where passengers can obtain information on how to exercise their rights: Enquiry form regarding Air passenger rights .
EU Complaint Form for air passengers
[305 KB] All available translations. (updated 10/03/2010, in 22 languages available through the language button)
(to be sent to the airline or competent National Enforcement Body, NOT to the European Commission)
National Enforcement Bodies
[222 KB] (updated 28/05/2010) according to Regulation [EC] 261/2004 from 17 February 2005.
The EU rules oblige Member States to nominate or create “national enforcement bodies”, whose role is to verify that transport operators are treating all passengers in accordance with their rights. Passengers who believe they have not been treated correctly should contact the body in the country where the incident took place.
Airports and businesses can order (free of charge) A1 format posters and leaflets