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Passenger rights
Air - legislation in force since 2005
Why passengers' rights matter
The single market for air transport in the Community has greatly benefited passengers: they now enjoy lower fares and a wider choice of carriers and services than in the past. Liberalisation, however, is not enough. Other measures are needed to protect passengers' interests and ensure that they fully profit from the single market.
Give us your opinion and take part in the debate
Public consultation on the "Application of EU legislation in the field of air passenger rights". The deadline to send the contributions is 01/03/2010.
Contact us (enquiry form)
European Commissioner responsible for Transport Antonio Tajani has activated a contact address where passengers can obtain information on how to exercise their rights. Enquiry form to log a complaint regarding Air passenger rights .
Forms
EU Complaint Form for air passengers 
[306 KB] All available translations. (updated 19/11/2009, in 22 languages available through the language button)
(to be sent to the airline or competent National Enforcement Body, NOT to the European Commission)
National competent authorities
National Enforcement Bodies according to Regulation [EC] 261/2004 from 17 February 2005 [151 KB] (updated 16/12/2009)
The EU rules oblige Member States to nominate or create “national enforcement bodies”, whose role is to verify that transport operators are treating all passengers in accordance with their rights. Passengers who believe they have not been treated correctly should contact the body in the country where the incident took place.
Posters
Airports and businesses can order (free of charge) A1 format posters and leaflets
Related documents
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Summaries of legislation
Rights of people with reduced mobility
- Legislation
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Results of discussions between the competent national authorities (National Enforcement Bodies, NEB) and stakeholders
Fifth Joint Meeting NEBs & Stakeholders, Air Passenger Rights, Regulation (EC) 261/2004, Brussels, 14 May 2009
Minutes of the meeting [89 KB] Fourth Joint Meeting NEBs & Stakeholders, Air Passenger Rights, Regulation (EC) 261/2004, Brussels, 2 December 2008
Minutes of the meeting [83 KB] Understanding between NEB - NEB on complaint handling procedures
[13 KB] Understanding between NEB - Airlines on procedures
[9 KB] Answers to Questions on the application of Regulation 261/2004
[197 KB] -
Information material
Poster on Air Passenger Rights
[494 KB] All available translations. (download A4 format or order A1 format)Leaflet on Air Passenger Rights
[154 KB] All available translations.
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Press room
50 Ways forward - Europe's best successAll available translations.
Commission gives airlines and Member States six months to make the air passenger rights regulation workAll available translations. [IP/07/471, 04/04/2007]
Passenger Rights & Air Safety - A Commission PriorityAll available translations. [MEMO/06/293, 18/07/2006]
First anniversary of Air Passenger RightsAll available translations. [IP/06/177, 17/02/2006]
Air transport: Europe reinforces passengers’ rightsAll available translations. (IP/05/181, 16/02/2005 )
Transport with a human face: new rights for passengersAll available translations. [IP/05/182, 16/02/2005]
New rights for air passengers in the whole EU [IP/04/98, 26/01/2004]
New rights for air passengers: deal is done [IP/03/1392, 15/10/2003]
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Surveys
Special Eurobarometer - Air Passengers’ Rights: Report
[2 MB] All available translations. - Summary [804 KB] All available translations.
- Links
