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Passenger rights

Air - legislation in force since 2005

Passenger rights - Contact us

European Commissioner responsible for Transport Antonio Tajani has activated an email address  passengers rights  where passengers can obtain information on how to exercise their rights.

Ordering Posters and Leaflets

Airports and businesses can order (free of charge) A1 format posters and leaflets

Forms

EU Complaint Form for air passengers pdf - 306 KB [306 KB] All available translations. (updated 19/11/2009, in 22 languages available through the language button)

(to be sent to the airline or competent National Enforcement Body, NOT to the European Commission)

National competent authorities

National Enforcement Bodies according to Regulation [EC] 261/2004 from 17 February 2005 pdf - 170 KB [170 KB] (updated 2/10/2009)

The EU rules oblige Member States to nominate or create “national enforcement bodies”, whose role is to verify that transport operators are treating all passengers in accordance with their rights. Passengers who believe they have not been treated correctly should contact the body in the country where the incident took place.

Why passengers' rights matter

The single market for air transport in the Community has greatly benefited passengers: they now enjoy lower fares and a wider choice of carriers and services than in the past. Liberalisation, however, is not enough. Other measures are needed to protect passengers' interests and ensure that they fully profit from the single market.

Last update: 20/11/2009 | Top