Your passenger rights
when travelling by train
Advance payment in case of death or injury
If a passenger is killed or injured in a train accident, the railway company, which was performing the transport service, is required to make an advance payment that meet the costs for the immediate needs of the affected passenger or of his or her dependants, within 15 days after the establishment of the identity of the natural person entitled to compensation. The payment shall amount to at least € 21 000 in the event of the passenger’s death.
What should you do if you believe your passenger rights have been infringed?
If you consider that your entitlements under rail passenger rights have been breached:
- You should first contact the railway company or the station manager.
- If you are not satisfied with their response, you can lodge a complaint with a National Enforcement Body (NEB).
NOTE: Complaints should in principle be made in the country where the incident took place.