Your passenger rights
when travelling by train

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Assistance for persons with reduced mobility

Assistance for persons with reduced mobility

Rail companies and station managers shall assist you when boarding international trains. You should provide at least a 48 hour notice of your intended journey, using the communication tool (e.g. phone number, website…) indicated by the rail company. Normally, you will also be assisted at connecting stations and at your station of destination.

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What should you do if you believe your passenger rights have been infringed?

If you consider that your entitlements under rail passenger rights have been breached:

  • You should first contact the railway company or the station manager.
  • If you are not satisfied with their response, you can lodge a complaint with a National Enforcement Body (NEB).

NOTE: Complaints should in principle be made in the country where the incident took place.