EUROPEAN COMMISSION

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Your passenger rights
when travelling by train

Every day, millions of people take the train throughout Europe. It is important to the European Union to ensure that people are able to travel in safety and comfort. European legislation that came into force in December 2009 intends offering better protection to rail passengers, thus resulting in more reliable and higher-quality rail passenger services.

Rail passenger rights apply to all international rail transport services in the EU.
Amongst these rights:
Six basic rights apply to all rail transport services within the
European Union
,
More rights apply to all international railway services.

For further information on your rights relating to national long-distance, regional, suburban and urban services, please contact your railway undertaking(s) or ticket vendor or turn to the National Enforcement Body
in your country.

More information on the rail passenger rights and national exemptions.