EUROPEAN COMMISSION

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Your passenger rights
when travelling by air

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Baggage

Baggage

If your baggage is lost, damaged or delayed, you may be entitled to compensation limited to about €1,220. However, airlines shall not be liable if they have taken all reasonable measures to avoid the damages or it was impossible to take such measures.
For damaged baggage, you must lodge a claim to the airline within seven days of receiving your baggage.
For delayed receipt of baggage, this period is a maximum of 21 days.

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What should you do if you believe your passenger rights have been infringed?

If you consider that your entitlements under air passenger rights legislation have been breached:


  • You should first contact the airline or - for issues related to persons with reduced mobility - the airport.
  • If you are not satisfied with their response, you can lodge a complaint with a National Enforcement Body (NEB).

NOTE: Complaints should in principle be filed in the country where the incident took place.