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This compendium contains 20 case studies of public programmes in European countries that are successfully supporting business creation by people from disadvantaged and under-represented groups in entrepreneurship. The populations targeted by these programmes include youth, women, seniors, the unemployed, immigrants, ethnic minorities and people with disabilities. Each programme description details the programme’s activities and approach, assesses the challenges faced in development and implementation, and offers tips for successful transfer to other contexts.
This publication is only available in electronic format in English. German and French versions will follow.
The review confirms an increase of the overall employment rate, for both the EU and the euro area – an increase representing 3 million more employed people in the EU than one year before. The overall long-term unemployment rate, at the other hand, decreased by 0.6 pp compared to a year before and stands now at 4.3% of the labour force. This is the largest reduction since the first decline in long-term unemployment observed in 2014. In addition, for the first time since the start of the economic recovery, the number of very long-term unemployed (unemployed over two years) dropped more strongly than the number of people long-term unemployed for less than two years. Finally, this season's edition also shows a continuous improvement and convergence among Member States regarding youth unemployment, which has decreased more strongly in countries most affected by the crisis.
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This toolkit is intended to assist public employment services (PES) in designing and implementing their approach to measuring customer satisfaction. It provides concrete guidance and tools to develop customer satisfaction measurement systems from scratch or to review and refine existing systems.
This analytical paper aims to raise awareness of the wider concepts and developments relating to customer satisfaction and customer satisfaction measurement in publics sector organisations, particularly public employment services.
This paper studies eight countries in which the regulation of unemployment benefits and related benefits and the concomitant activation of unemployed individuals has a multi-tiered architecture. It assesses their experiences and tries to understand possible problems of ‘institutional moral hazard’ that may emerge in the context of a hypothetical European Unemployment Benefit Scheme.