Horizon 2020 Helpdesk
If you have questions about any aspect of European research in general and the EU Research Framework Programmes in particular, send them to Horizon 2020 Helpdesk. You need to use a contact form on their page selecting the most relevant subject area of your question. It assures that the competent person receives directly your question in Horizon 2020 Helpdesk (previously called Research Enquiry Service) and can deal with it quickly.
The service is provided by the Europe Direct Contact Centre.
Any IT-related problems that you have on the Participant Portal must be addressed to the IT Helpdesk.
Disclaimer: As regards enquiries related to the submission of proposals, the Horizon 2020 Helpdesk cannot guarantee to provide an answer in time shortly before a call deadline. Please submit your enquiries at least 2 weeks before the deadlines. Again please do not send any IT related questions to Horizon 2020 Helpdesk.